Section 16 in Joint Electricity Regulatory Commission (Consumer Grievances Redressal Forum and Ombudsman) Regulations, 2019
16. Right to approach the Forum.
(1)The Complainant shall, in respect of matters falling under the jurisdiction of the Forum, have the right to approach the Forum directly, established under these Regulations existing within the licensee;(2)The Complainant can also approach the Forum in the following events :-(i)if the licensee fails to register a grievance/complaint; or(ii)if the licensee fails to resolve a grievance/complaint ; or(iii)if the consumer/complainant is not satisfied with the redressal of his grievance/complaint by the licensee.CHAPTER-IV Process For Submission and Redressal of Grievances
