Section 38(2) in Joint Electricity Regulatory Commission (Consumer Grievances Redressal Forum and Ombudsman) Regulations, 2019
(2)The report shall cover -(a)facts of the representations;(b)responses of parties in brief;(c)opinion of the Ombudsman on the compliance of Distribution Performance Standards by the licensee;(d)key directions issued to the licensee and/ or to the consumer in the order; and(e)compliance of order by the licensee and/ or to the consumer.
