Section 15(2) in University Grants Commission (Open and Distance Learning) Regulations, 2017
(2)The learner support services to be provided by the Higher Educational Institution shall include the following, namely:-(i)pre-admission counselling for prospective learners to provide information to facilitate them in taking an informed decision on joining a specific programme;(ii)support for admission related matters;(iii)details of study material and information shall also be available on the website of the Higher Educational Institution;(iv)arrangement to ensure the delivery of study material to learners within a fortnight from the date of admission.(v)A full time dedicated help desk well versed with the learner information data base providing single window services for all learner related queries.
