Section 6 in The Quality Of Service Of Broadband Service Regulations, 2006
6. Auditing .-6.1 The service providers shall maintain complete and accurate records of Service Provisioning/Activation, Fault Repair/ Restoration, Billing Complaints, Response time to the customer for assistance, Bandwidth Utilisation/Throughput, Service Availability/Uptime, Packet Loss and Latency measurements.
6.2Network performance parameters like Bandwidth Utilisation/Throughput including Broadband Connection Speed, Packet Loss and Latency shall be measured on sample basis by the Authority from time to time, directly or if need so arises, through an independent agency.6.3The Authority shall audit/inspect, either directly or through an independent agency, the records relating to the reporting of compliance to the QoS parameters. The Authority, if it thinks fit, may require the service providers to get the reports submitted to the Authority audited, at its own cost, through independent and qualified agencies.
