Section 15 in AICTE (Open and Distance Learning Education) Guidelines for Institutions - Deemed to be Universities, 2019
15. Learner Support Services.
- 15.1. The Institution offering programmes in ODL mode shall adhere to the Guidelines for Learner Support Services which are made available to all LSCs and accessible to the learners.15.2The learner support services to be provided by the Institution shall include the following, namely: -15.2.1. Pre-admission counselling for prospective learners to provide information to facilitate them in taking an informed decision on joining a specific programme;15.2.2. Support for admission related matters;15.2.3. Details of study material and information shall also be available on the website of the Institution;15.2.4. Arrangement to ensure the delivery of study material to learners within a fortnight from the date of admission.15.2.5. A full-time dedicated help-desk well versed with the learner information data base providing single window services for all learner related queries.15.3The AICTE (Grievance Redressal) Regulations, 2012 or later amendments and the related Regulations shall be adopted and operationalised by the Institution, and the Institution shall institute a system of Grievance Redressal, in accordance with the Guidelines specified in Annexure X.15.4The Institution shall provide facilities for online guidance and counselling facilities for the learners.15.5The Institution shall create online discussion forum for learners.15.6The Self Learning Material in printed form shall be provided compulsorily to the learners and in addition, the Institution may provide additional learning resources through online mode, Compact Disks etc.PART-V Assessment, Accreditation, Audit, Inspection and Monitoring
