(1)The conductor of every stage carriage shall keep a complaint book which shall be maintained in a clean and tidy condition and shall be produced by him on the demand of any passenger without any hesitation, as if complaint book was the property of passenger and the passenger shall be at liberty to make any entry therein.(2)The owner of the vehicle shall endorse on the complaint book the action taken by him on the complaint within a week of the complaint and inform the complainant in writing, under intimation to the Commissioner under the certificate of posting, regarding the action taken on the complaint.
