Section 3 in The Railway Passengers (Cancellation of Ticket and Refund of Fare) Rules, 2015
3. Station master to refund fares.
(1)Subject to the other provisions of these rules, every refund of fare on unused unreserved ticket shall, when such ticket is presented for refund of fare to the station master of ticket issuing station, be granted by such station master after verifying the genuineness of the ticket from the record of the station.(2)Subject to the other provisions of these rules, every refund of fare on confirmed tickets, RAC tickets and waitlisted tickets shall, when such tickets are presented for refund of fare to the station master of ticket issuing station, be granted within the time limits prescribed in these rules, by such station master after verifying the genuineness of the tickets through computer or from the record of the station:Provided that-(a)in case of tickets which were issued for travel from a station other than the ticket issuing station, refund of fare shall be admissible at -(i)the ticket issuing station, if the ticket is surrendered before the scheduled departure of the train from the station from where the ticket is valid for travel; and(ii)the journey commencing station, if the ticket is surrendered within the time limits prescribed in these rules; and(b)refund of fare may also be granted by the station master of a station other than the ticket issuing station and journey commencing station subject to the conditions that -(i)the ticket is surrendered for refund of fare during working hours of the reservation office and before the preparation of reservation chart, of the concerned train, for the station from where the ticket is valid; and(ii)the genuineness of the ticket and its particulars are verifiable at the refund granting station through computer or from record of the station.
