Section 13 in Tamil Nadu Electricity Regulatory Commission - Tamil Nadu Electricity Distribution Standards of Performance Regulations, 2004
13. Quality of supply.
- Quality of supply means providing [uninterrupted and reliable] [Substituted by Commission's Notification No. TNERC/SPR/9/1-4, dated 25th July 2006, (w.e.f 16.8.2006).] electric supply at stipulated voltage and frequency (within the permissible limits) without sags or spikes to the consumer. When a consumer makes a complaint regarding quality of power supply, an authorised representative of the licensee shall visit the consumer's premises [***] [Omitted by TNERC/SPR/9/1-6 dated 8.5.2007 (W.E.F.23.5.2007).]and convey in writing within 10 days, the action proposed to be taken for attending to the complaint and the time by which it would be attended.
