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Union of India - Section
Section 23 in The Quality Of Service Of Broadband Service Regulations, 2006
23. Service availability /uptime is the measure of the degree to which the Broadband access network including ISP Node is operable and not in a state of failure or outage at any point of time for all users. It also includes the upstream connectivity uptime. Therefore, it measures the total downtime of the network for all users, including the LAN Switches, Routers, Servers, e-mail facilities, etc., at ISP Node and connectivity to upstream service providers over a period of one quarter.
| Service Availability= | (Total operation hours Total hours of service downtime) X 100% |
| Total operational hours |