Section 6 in The BSES Rajdhani/Yamuna Power Limited Complaint Handling Procedures Relating To Distribution And Retail Supply
6. Scheduled outages/load shedding.
- In case of frequent load shedding or scheduled outages (excluding statutory power cuts), amounting to more than 12 hours on any day, the complaint can be lodged with the Executive Engineer of the concerned area in the format given at Annexe. The Executive Engineer shall acknowledge the receipt of such complaint and arrange to prevent such recurrences.
