33. Behaviour towards the public. [§ 12, Act V, 1861].
(a)No police force can work successfully unless it wins the respect and goodwill of the public and secures its co-operation. All ranks, therefore, while being firm in the execution of their duty, must show forbearance, civility and courtesy towards all classes. Officers of superior rank must not only observe this instruction themselves but on all occasions impress their subordinates with the necessity of causing as little friction as possible in the performance of their duties.(b)Rudeness, harshness and brutality are forbidden; and every officer of superior rank must take immediate steps for the punishment of any offenders who come to his notice.(c)No officer should be recommended for promotion who habitually disregards the above instructions.(d)Every officer, especially an officer of or above the rank of Deputy Superintendent, shall be easily accessible, both at headquarters and when on tour, to Indian gentlemen, whether officials or non-officials, and to other respectable persons and shall encourage them to communicate their opinions to him freely.(e)Officers responsible for training a probationary Assistant Superintendent shall impress upon him the necessity for showing courtesy towards Indian gentlemen and teach him how to conduct himself towards them.
