Legal Document View

Unlock Advanced Research with PRISMAI

Integrated with over 4 crore judgments and laws — designed for legal practitioners, researchers, students and institutions

- Know your Kanoon - Doc Gen Hub - Counter Argument - Case Predict AI - Talk with IK Doc - ...
Upgrade to Premium
[Cites 0, Cited by 0] [Entire Act]

Union of India - Section

Section 12 in The Quality Of Service Of Broadband Service Regulations, 2006

12. The percentage of bills resulting in a customer complaint indicates the billing performance.

Billing complaints per 100 bills issued = Total number of disputed bills X100
Total number of bills issued during one billing cycle.
The benchmark for this parameter has been prescribed, in line with the proposal in the consultation paper and the views of the stakeholders. The Billing Performance parameters have been specified for online charging systems as well as for offline billing system. It also includes charging errors in preparation of bills by the service providers.
(d)Response Time to the customer for Assistance: