State Consumer Disputes Redressal Commission
Vimal Kumar Sharma S/O Nandkishor ... vs M/S Maan Tara Ceramic Ltd Company ... on 14 March, 2019
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ekxZ] t;iqjA foi{khx.k le{k % ekuuh; Jh dey dqekj ckxMh] lnL; ¼U;kf;d½ ekuuh; lnL; Jherh ehuk esgrk mifLFkr %& ifjoknh dh vkSj ls Jh xksre ck<kMjk vf/koDrk foi{kh la- 1 dh vksj ls Jh vkj-ds- 'kekZ vf/koDRkk foi{kh la- 2 dh vksj ls dksbZ ugh 3 fu.kZ; fnukad 14 ekpZ] 2019 jkT; vk;ksx jktLFkku t;iqj ¼}kjk Jh dey dqekj ckxM+h] lnL;] ¼U;kf;d½ ;g ifjokn foey dqekj 'kekZ ,oa vU; dh vksj ls eSllZ eka rkjk fljsfed fyfeVsM dEiuh ,oa vU; ds fo:) bl vk;ksx esa fnukad 03-11-2011 dks is'k fd;k x;kA izdj.k ds rF; bl izdkj gS fd ifjoknhx.k ds }kjk foi{kh la[;k&1 dEiuh ds }kjk izLrkfor fd;s x;s x.ks'ke Iyktk] fLFkr , 9] lsUVªy LikbZu] fo|k/kj uxj] t;iqj esa fofHkUu Q~ykslZ ij vius Loa; ds thfodksiktZu gsrq nqdkusa ,oa vkWfQl bR;kfn [kjhn fd;s x;s Fks] ftuds ihNs mudk ,dek= mn~s'; vius Loa; o vius ifjokj dk thfodksiktZu Fkk ijUrq foi{kh la[;k 1 dEiuh ds }kjk lEifRr [kjhn fd;s tkrs le; ifjoknhx.k dks tks vk'oklu o nLrkostkr iznRr fd;s x;s] muds foijhr tkdj foi{kh la[;k 1 }kjk mDr Hkw[k.M dk fuekZ.k dk;Z iw.kZ ugh fd;k x;k] ftlls lHkh ifjoknhx.k leku :i ls foi{kh ds }kjk fd;s x;s d`R; ls O;fFkr gSA o"kZ 2000 esa foi{kh la[;k 2 t;iqj fodkl izkf/kdj.k ds }kjk t;iqj t;iqj fodkl izkf/kdj.k] t;iqj jhtu Hkou fofu;e] 2000 ds vUrxZr fo|k/kj uxj Ldhe fcfYMax jsxqys'ku izLrkfor dh xbZ ftldk eq[; mn~s'; ,d u;k t;iqj clkus dk Fkk ftlds vUrxZr bl ,fj;s dk uke t;iqj ds iwoZ vkfdZVSDV Jh fo|k/kj ds uke ls fo|k/kj uxj j[kk x;k vkSj bl fo|k/kj uxj dh ;kstuk dks lek;ksftr :i ls ,d u;s xqykch uxj dks clkus dk liuk ysdj t;iqj fodkl izkf/kdj.k }kjk uk dsoy bl lEcU/k esa Special Control For Architecture and Urban Forum ds :i esa Commercial Block Hkh fodflr djus dk izLrko j[ks x;s cfYd blds lEcU/k esa ,d vyx gh rjhds dh Ldhe t;iqj fodkl izkf/kdj.k ds }kjk izLrkfor dh xbZ] ftls lsUVªy LikbZu ds uke ls tkuk o igpkuk tkrk gS ftldk eq[; mn~s'; rn~le; ;g crk;k x;k gS fd ;g lsUVªy LikbZu ftl izdkj ekuo O;fDr ds 'kjhj esa es:n.M gksrk gS] blh izdkj ls fo|k/kj uxj ds lEiw.kZ {ks= ds pgqeqa[kh fodkl ds fy, vkSj yksxksa dks ;g Hkkjh jkstxkj o vPNh lqfo/kkvks;
a qDr jgokl izkIr gks lds] blds fy, lsUVªy LikbZu uked ;kstuk izkjEHk dh xbZ] ftldk eq[; mn~s'; yksxks dks vkdf"kZr djus ds 4 ihNs ;g Fkk fd bldk foi{kh la[;k 2 ds }kjk tksjks 'kksjksa ls izpkj izlkj fd;k x;k fd ,d fuf'pr le;kof/k ds vUrxZr yxHkx 42 cgqeaftyk bekjr dks fodflr fd;k tk;sxk] ftuesa ls dqN bekjr iw.kZr;k vkoklh; gksxh o dqN iw.kZr;k dkWef'kZ;y gksxh rFkk dqN dks vkWfQf'k;y CykWDl MoyieSUV dk uke fn;k x;k vkSj buds fy, xqykch uxj ds egRo dks igpkurs gq, ijdksVs :ih fMtkbZu dks fpfUgr fd;k x;k rFkk lkFk gh xqykch jax dks djuk Hkh vko';d fd;k x;k rFkk bl ij foi{kh la[;k 2 dk bldh cukoV bR;kfn ij iw.kZ fu;a=.k jg lds] blds fy, vyx ls lsUVªy LikbZu o fo|k/kj uxj Ldhe ds fcfYMax jsxqys'ku Hkh cuk;s x;s] ftlls fd vf/kd ls vf/kd turk foi{kh la[;k 2 }kjk izpkfjr mDr lsUVªy LikbZu Ldhe ls izHkkfor gksdj blds vUnj vthfodksiktZu gsrq jkf'k fuos'k dj ldsA foi{kh la[;k 1 eSllZ eka rkjk fljsfed fyfeVsM dEiuh vf/kfu;e 1956 ds izko/kkuksa ds vUrxZr ,d fuxfer fudk; gS ftldk iathd`r dk;kZy; mijksDr irs ij fLFkr gS rFkk foi{kh la[;k 1 dEiuh ds funs'kd cuokjhyky [ksrku gS] tks dEiuh ds fnu izfrfnu ds dk;Z dykiksa ds izfr mRRjnk;h O;fDr gS] ftuds }kjk izpkfjr izlkfjr lsUVªy LikbZu ;kstuk esa , 9 Hkw[k.M dks fu.kkZ;d :i ls fodflr djus gsrq uhykeh ds vUrxZr [kjhn fd;k x;kA foi{kh la[;k 2 ds }kjk tkjh foi{kh la[;k 1 ds gd esa uhykeh dh iqf"V o ekax i= fnukad 27-09-2002 izn'kZ&1 gS ftlds vUrxZr foi{kh la[;k 2 ds }kjk Hkw[k.M la[;k , 9 dks O;kolkf;d Hkw[k.M ds :i esa foi{kh la[;k 1 dks uhykeh djus dh iqf"V dh xbZA fnuakd 27-01-2003 dks foi{kh la[;k 2 ds }kjk vius i= dzekad t-fo-izk- @ll@chihlh@f}rh;@2001@Mh 83 fnukad 27-01-2003 ds }kjk mDr Hkw[k.M ds O;kolkf;d Hkou ekufp= vuqeksnu gsrq izsf"kr fd;k x;k ftlesa ls foi{kh la[;k 2 ds }kjk mudh Lohd`fr Hkou ekufp= lfefr f}rh; esa fnukad 26-12- 2002 dks fuEu eq[; 'krksZ ds lkFk iznku dh xbZ %& ;g fd uhykeh dh iqf"V gks tkus ds i'pkr~ foi{kh la[;k 2 ds }kjk ,d yht MhM fu"ikfnr dh xbZ Fkh fd HkkSfrd dCtk yht MhM fu"iknu ds i'pkr~ ns; gksxk vkSj blh dh fujUrjrk esa fnukad 18-12-2002 dks ,d yht MhM Hkh fu"ikfnr gqbZA yht MhM ds vUrxZr 'krZ la[;k 6 esa ;g vafdr fd;k x;k gS fd mDr tehu dk mi;ksx dsoy okf.kfT;d o vkoklh; iz;kstu gsrq fd;k tk;sxk vkSj ml ij O;kolkf;d o vkoklh; gsrq fuekZ.k fd;k tk;sxk A 5 foi{kh la[;k 1 ds }kjk o"kZ 2002 esa uhykeh esa mDr Hkw[k.Mksa dks izkIr djus rFkk yht MhM foi{kh la[;k 2 ds lkFk fu"ikfnr djus ds rqjUr lkFk gh vkd"kZd izpkj vkSj izlkj mDr Hkw[k.M la[;k 9 ij x.ks'ke Iyktk ds uke ls izpkfjr ,oa izlkfjr fd;k rFkk bl gsrq bl ij fufeZr dh tkus okyh fcfYMax dk ,d csgn gh vkd"kZd o lqUnj uD'kk vafdr fd;k ftldks izFke n`"V;k ns[krs gh dksbZ Hkh O;fDr foi{kh la[;k 1 ds }kjk izpkfjr czksplZ ds yksHk esa Qaldj muds ;gka nqdku cqd djk ldsA bl izpkj ds rgr mUgksusa eSu QhplZ ds :i esa fcx 'kkWfiax ,fj;k] jsLVksjsaV] QkLV QqM lsUVj] dEiuh 'kks:e] ,fyxsUV ,.M okbZM ,UVsªUl] gsfjVst ywd ds lkFk vE;qteSaV ikdZ dk vadu lEiw.kZ nqdku esa vkSj vkWfQl o LVksj esa VsyhQksu IokbZUV] lqUnj vkd"kZd fyQ~V ,fj;s] nks fyQ~V bR;kfn dk vadu djrs gq, fofHkUu vkd"kZd QksVksxzkQ~l ml Hkou ds vafdr fd;s x;s rFkk izR;sd vkWfQl nqdku bR;kfn dk {ks=Qy vafdr fd;k x;kA mDr ;kstuk dks foi{kh la[;k 1 ds }kjk bu czksplZ ds ek/;e ls izLrkfor djrs gq, blds miHkksDrkvksa ds lkFk /kks[kk/kMh djus ds mn~s'; ls rn~le; bl ;kstuk dks nks o"kZ dh vof/k esa iw.kZ djus dk vk'oklu Hkh blds izR;sd [kjhjnkj dks fn;k x;kA pwfa d t;iqj fodkl izkf/kdj.k foi{kh la[;k 2 ds }kjk Hkh lsUVªy LikbZu ;kstuk dk Hkkjh izpkj izlkj fd;k tk jgk Fkk rFkk yxkrkj fofHkUu nSfud lekpkj i=ksa esa Hkh bl gsrq vkd"kZd foKkiu izdkf'kr gks jgs Fks] ftuds ek/;e ls vuk;kl gh miHkksDrkvksa dk bl lsUVªy LikbZu dh ;kstuk ls tqM tkuk izdV ,oa LFkkfir gksrk gSA nqdkuksa esa ls vf/kdka'k dh cqfdax ifjoknhx.k us lHkh us lu~ 2002 ls ysdj lu~ 2005 dh vof/k ds e/; djk nh Fkh vkSj mlds i'pkr~ le; le; ij foi{kh la[;k 1 ds }kjk fn;s x;s vk'okluksa ds v/khu tks fuekZ.k dk;Z fd;k tk jgk FkkA ifjoknhx.k us viuh esgur dh dekbZ esa ls jkf'k;ka foi{kh la[;k 1 ds ;gka tek djk;h Fkh vkSj mlesa ls foi{kh la[;k 1 ds }kjk mijksDr of.kZr rFkkdfFkr lsUVªy LikbZu dk lcls [kqclqjr dkWef'kZ;y dkWEiySDl x.ks'ke Iyktk dh vxzljrk esa fuekZ.k dk;Z tkjh djuk dsoy LdSySVkWu ek= [kMk djuk tkjh dj fn;k x;kA pwfa d foi{kh ds }kjk fuekZ.k dk;Z /khjs fd;k tk jgk Fkk] blds lEcU/k esa foi{khx.k fujUrj ;g vk'oklu nsrs jgs fd tYnh gh fuekZ.k dk;Z iw.kZ dj fn;k tk;sxk vkSj ifjoknhx.k ds iSls foi{kh la[;k 1 ds ikl tek gks pqds FksA 6 foi{kh la[;k 1 dEiuh ds ;gka lEidZ dj bl gsrq mUgsa voxr djk;k x;k fd muds }kjk tks fodz; i= fu"ikfnr fd;k x;k gS rFkk Hkw[k.M [kjhn fd;s tkrs le; tks czksplZ miyC/k djk;s x;s Fks rFkk t;iqj fodkl izkf/kdj.k tks foi{kh la[;k 2 gS] ftlds }kjk Hkh tkjh izpkj izlkj bl vk'k; dk fd;k x;k Fkk fd foi{kh la[;k 1 ds }kjk mDr x.ks'ke Iyktk dk fuekZ.k dk;Z muds czksplZ esa vafdrkuqlkj lqfo/kk,a iznku djrs gq, nks o"kZ dh vof/k esa iw.kZ dj fy;s tk;sx]sa tc bl fuekZ.k dk;Z esa nsjh gksus yxh rks foi{kh la[;k 1 ls lEidZ dj ifjoknhx.k }kjk ;g crk;k x;k fd muds }kjk tks Hkh nqdkusa ;k vkWfQl bl fcfYMax esa [kjhn dh x;h gS] mlds rgr fofHkUu izdkj dh lq[k lqfo/kk,a rFkk fcfYMax dk iw.kZ gksuk Hkh vko';d gSA pwfa d fofHkUu izdkj dh lqfo/kk,a tSls fd dkWeu iSlt s ] dkWeu VkW;ysV] dkWeu fctyh o ikuh dh lqfo/kk,a] fyQV dh lqfo/kk,a] cSM :e dh lqfo/kk,a o vU; izdkj dh lqfo/kk,a miyC/k djkuk Hkh vko';d FkkA pwfa d tks fodz; i= foi{kh la[;k 1 ds }kjk fu"ikfnr fd;s x;s] muds rgr en la[;k 8 esa Hkh ;g rF; vafdr fd;k x;k gS fd foi{kh la[;k 1 ds }kjk tks Hkh v.MjVsfdax t;iqj fodkl izkf/kdj.k o jkT; ljdkj dks nh x;h gS muds rgr mldks dk;Zokgh djuh gksxh rFkk lkFk gh ;g rF; Hkh vafdr fd;k x;k Fkk fd foi{kh la[;k 1 fctyh ikuh lsusVªh Mªsust dusD'ku dks orZe ku esa tks fctyh ikuh lsusVjh Mªsust vkfn ekSds ij fLFkr gS] muds lkFk tksMdj ds ifjoknhx.k dks miyC/k djk;sxk ,oa lkFk gh ;g rF; Hkh vafdr fd;k x;k Fkk fd mDr fcfYMax ds fuekZ.k dk;Z ds iw.kZ gksus ds i'pkr~ bl fcfYMax ds j[k j[kko gsrq ,d ,lksfl,'ku dk fuekZ.k fd;k tk;sxk] ijUrq en la[;k 32 esa ;g rF; Hkh vafdr fd;k x;k Fkk fd fcfYMax ds iw.kZ gksus ds nkSjkus foi{kh la[;k 1 ds }kjk mDr Hkou dks lapkfyr djus ds fy, ,d LVs;j dsl] ikuh&fctyh] fyQ~V o eSustesaV dk ,oa dkWeu xSjt s dk j[kj[kko foi{kh la[;k 1 dks djuk gksxk ijUrq foi{kh la[;k 1 ds }kjk mDr fcfYMax dk fuekZ.k dk;Z iw.kZ ugh fd;k x;k vkSj dsoy ek= Hkwr caxys dh tSls fuekZ.k djds NksM fn;k x;k gS] ftlls ifjoknhx.k ds lkFk lsoknks"k dk d`R; fd;k x;k gSA foi{kh la[;k 2 ds fofu;e 2000 ds DykWt 14-10 dk Hkh Li"V mYya?ku gS ftlesa Hkou vuqefr dh vof/k rhu o"kZ gksuk] fuekZ.k ugh gksus ds fLFkfr esa dsoy nks o"kZ fo'ks"k ifjfLFkfr;ksa esa c<+k;k tkuk vafdr gSA foi{khx.k }kjk mDr x.ks'ke Iyktk dk dsoy ek= LdsysVuuqek fuekZ.k fd;k x;k gSA xzkm.M Q~yksj o QLVZ Q~yksj ds vykok tks iksj'ku fLFkr gS] mlesa 7 nhokjsa Hkh ugh cuk;h x;h gS vkSj uk gh fdlh izdkj ds 'kVj yxk;s x;s gS rFkk lkFk gh tks cSleSUV gS] mlesa fdlh Hkh izdkj dh dksbZ lq[k lqfo/kk,a ugh nh x;h gS vkSj uk fcfYMax esa fyQ~V yxok;h x;h gSA lhf<;ksa esa fdlh Hkh izdkj dh dksbZ LVs;j dsl ugh gS vkSj pkjksa rjQ ,slh xUnxh dk ekgkSy gS tSls dksbZ dkWef'kZ;y dkWEiySDl ugh gks cfYd uxj fuxe dk dpjk ?kj gksA fcfYMax ij fdlh Hkh izdkj dk dksbZ jax jksxu ugh fd;k x;k gS vkSj jax jksxu gksuk lEHko Hkh ugh gS] D;ksfa d fcfYMax dk fuekZ.k dk;Z iw.kZ Hkh ugh fd;k x;k gS rFkk txg txg ij fcfYMax esa lhyu o rksMQksM gks j[kh gSA lEiw.kZ fcfYMax ds ok;j bl izdkj [kqys gS fd dksbZ Hkh vkneh mUgsa Nqdj Hkxoku dks I;kjk gks ldrk gSA ,d Q~yksj esa tkus dk tks [kqyk Hkkx gS] mldks fdlh Hkh izdkj ls cUn ugh fd;k x;k gS] ftlls jkr ds le; dksbZ Hkh O;fDr fxjdj Hkxoku dks I;kjk gks ldrk gSA pwfa d ifjoknhx.k }kjk foi{kh la[;k 1 dks foi{kh la[;k 2 dh vksj ls izpkfjr o izlkfjr Ldhe ds rgr jkf'k;ka vnk dh x;h Fkh rFkk mDr ;kstuk foi{kh la[;k 2 ds v/khu foi{kh la[;k 1 dks iw.kZ djuh Fkh rFkk foi{kh la[;k 2 dks bl fuekZ.k dks lEiw.kZ le;kof/k esa iw.kZ dj lHkh miHkksDrkvksa dks lqiqnZ djus dk mRrjnkf;Ro jkT; ljdkj esa ifjHkkf"kr gksus ds dkj.k Fkk] bl dkj.k ifjoknhx.k uk dsoy foi{kh la[;k 1 ds cfYd foi{kh la[;k 2 ds Hkh miHkksDrk dh ifjHkk"kk esa ifjHkkf"kr gksrs gSA foi{kh la[;k 2 dk ;g mRRjnkf;Ro Fkk fd og foi{kh la[;k 1 ls bl fcfYMax dks fuf'pr le;kof/k esa iw.kZ djokdj lsUVªy LikbZu ;kstuk ds rgr ,d u;k t;iqj bl dMh esa clkrs vkSj okLrfod fLFkfr Hkh ;g gS fd dksbZ fcfYMax tc rd iw.kZ ugh gksrh gS rc rd vk/kh v/kwjh fcfYMax esa fdlh xzkgd dk iSj ugh iMrk gS vkSj dksbZ Hkh O;fDr ,sls vk/ks fufeZr Hkou esa izos'k djuk mfpr ugh le>rk gSA bl fcfYMax ds fuekZ.k dk;Z dks iw.kZ djkus dh ftEesnkjh foi{kh la[;k 2 dh Fkh D;ksafd foi{kh la[;k 1 ds eu esa cn;kfUr vk pqdh FkhA vUr eas ifjoknhx.k us foi{khx.k ls ifjokn i= pkgs x;s vuqrks"k fnykus dh izkFkZuk dh gSA ifjoknhx.k dh vksj ls ifjokn ,oa lk{; ds leFkZu esa fnus'k d`".k [k.Msyoky] vej flga iztkir] Jherh iq"ik nsoh tkafxM] foey dqekj 'kekZ] dslj iky flga] iou dqekj vxzoky] lqvkyky lSuh] iq:"kksRre mn;oky] Jherh iq"ik 8 nsoh 'kekZ] dSyk'k pUn lksuh] lqesj flga ehy ds 'kiFk&i= ,oa izn'kZ&1 yxk;r izn'kZ&45 nLrkost izLrqr fd;s x;sA foi{kh la[;k 1 dh vksj ls tokc eas dFku fd;k x;k gS fd ifjoknhx.k us foi{kh la[;k 1 ls LVksZl] nqdkus ,oa vkWfQl [kjhnus ds mijkUr fodz; dh xbZ lEifRr ds vfrfjDr fcfYMax dk fuekZ.k ugh djok;s tkus ds okn&dkj.k ds vk/kkj ij mRrjnkrk ds fo:) ifjokn izLrqr dj muds fo:) vuqrks"k pkgk x;k gS] og Lohsdkj fd;s tkus ;ksX; ugh gS D;ksafd foi{kh la[;k 1 }kjk x.ks'ke Iyktk ds uke ls vius mDr izkstDs V ij cslesVa ds lkFk lkFk Hkwry o izFke eafty dk iw.kZ :is.k fuekZ.k fd;k gqvk gS rFkk lkekU; lqfo/kk ysV&ckFk dh Hkh O;oLFkk eqfg;k djk;h gqbZ gS rFkk f}rh; ry ls ikapos ry rd dk fuekZ.k <kWps ds :i esa fd;k gqvk gS xkSj ryc gS fd f}rh; ry ls ikapos ry rd dksbZ Hkh ;qfuV dk [kjhnnkj ugha gS vkSj cSlesaV esa dqy fuekZ.k 105 LVksj ftudk fd 1472-87 fcYV vi ,fj;k gS mlesa ls ek= 8-34 izfr'kr fodz; gqvk gS blh izdkj Hkwry ij 79 nqdkuksa esa ls dqy fuekZ.k 1606-513 fcYV vi ,fj;k esa ls ek= 19-43 izfr'kr fodz; gqvk gS vkSj izFke QYkksj ij 88 nqdkuksa esa ls dqy fuekZ.k 1370-786 fcYV vi ,fj;k esa ls ek= 16-37 izfr'kr fodz; gqvk gSA mDr rF; ds ifjis{; esa ;g ugha ekuk tk ldrk fd foi{kh dks cSlesaV] Hkwry] izFke ry esa fuekZ.k djuk 'ks"k gSA ftlds vk/kkj ij ;g ugha ekuk tk ldrk fd foi{kh dh cSlesaV] Hkwry] izFke ry esa fuekZ.k djuk 'ks"k gS vfirw i{kdkjku ds e/; fu"ikfnr lsy MhM dh 'krZ la[;k 30 esa of.kZr bckjr ds vuqlkj Hkh foi{kh la[;k 1 dh fdlh izdkj ds dksbZ lsokvksa esa =qfV vFkok ykijokgh u gksus vkSj u dkfjr gksus dh fLFkfr esa ifjokn ekeys esa ifjoknhx.k fdlh izdkj ds dksbZ vuqrks"k ikus dk vf/kdkjh ugh gSA ifjokn esa n'kkZ;s x;s rF;ksa ds vk/kkj ij fodz; dh xbZ vpy lEifRr O;kikfjd rFkk okf.kfT;d mn~s';ksa dh iwfrZ gsrq [kjhn fd;s tkus ds fo'ks"k rF; ds jgrs mDr ifjfLFkfr esa ifjokn foi{khx.k ds fo:) miHkksDrk laj{k.k vf/kfu;e ds izko/kkuksa ds rgr ifjoknhx.k ds mijksDrk dh ifj/kh esa ugh vkus ds dkj.k iks"k.kh; ugh gksus ds dkj.k izFke n`"V;k [kkfjt fd;s tkus ;ksX; gSA foi{kh la[;k 1 ds }kjk fuekZ.kk/khu ifjlj x.ks'ke Iyktk ,d O;olkf;d ifjlj gS ftlesa dh LVksZl] nqdkus ,oa vkWfQlst fuekZ.k dj cspku fd;s tkus Fks vkSj mlh dze esa ifjoknhx.k us Hkh vyx&vyx djkj fu"ikfnr dj LVksZl] nqdkus 9 ,oa vkWfQlst dz; fd;s gSA mDr ifjlj izksiVhZt ekdsZV cktkj esa vkbZ fxjkoV ds dkj.k ls izFke ry rd gh iw.kZ:is.k fuekZ.kk/khu gks ik;k gS rFkk f}rh; ry ls ikapos ry rd dk fuekZ.k <kWps ds :i esa fd;k gqvk gSA oLrqr x.ks'ke Iyktk ifjlj esa bPNqd [kjhnnkjks dh deh ds jgrs rFkk ifjlj esa ifjoknhx.k ds }kjk vius fdz;kdyki O;olkf;d xfrfof/k;k lqpk: :i ls izkjEHk ugh gksus ds dkj.k ls vFkkZr dz; dh xbZ nqdkuks ,o vkWfQlst cUn j[kus ds dkj.k ls ifjlj dk vkckn gksuk foi{kh la[;k 1 ds v/khu ugh gksus ds dkj.k fo'ks"k ifjfLFkrh esa ifjlj esa vfrfjDr fcfYMax dk fuekZ.k ugh djok;s tkus ds okn dkj.k ds vk/kkj ij foi{kh mRrjnkrk ds fo:) ifjokn ekeys esa ifj.kkeLo:i fdlh izdkj ls dksbZ nkf;Ro foi{kh la[;k 1 ij vken gksuk vLohdkj gSA ifjoknhx.k us tku cw>dj c<k p<kdj {kfriwfrZ jkf'k dk vuqrks"k n'kkZdj vk/kkjghu rF;ksa ds vk/kkj ij ifjokn ekeys esa vuqrks"k pkgk gSA okn dkj.k ij ifjokn i= foi{khx.k ds fo:) miHkksDrk fookn uk gksus ds dkj.k ls iks"k.kh; ugha gksus ds dkj.k ifjokn esa dkWt vkWQ ,D'ku fdl fnu ls pkyw gqvk gS ;g lkfcr ugha gksuas ds dkj.k ifjokn fo'ks"k gtsZ [kpsZ lfgr [kkfjt fd, tkus ;ksX; gSA ifjokn dksVZ Qhl cpkus gsrq izLrqr fd;k x;k gSA foi{kh la[;k 1 ls LVksZl] nqdkus ,oa vkWfQlst [kjhns x;s Fks Lohdkj gS] 'ks"k dFku xyr gksus ds dkj.k vLohdkj gSA oLrqr ifjoknhx.k dks fodz; dh xbZ vpy lEifr dk iw.kZ :i ls dCtk lEHkyk fn;k x;k FkkA vizkFkhZ la[;k 1 ds }kjk x.ks'ke Iyktk ifjlj N% eaftyk ifjlj dk fuekZ.k ftleas LVksZl] nqdkus ,oa vkWfQlst dk fuekZ.k gksuk Fkk fuekZ.kk/khu ifjlj x.ks'ke Iyktk ,d O;olkf;d xfrfof/k;ksa gsrq fuekZ.kk/khu ifjlj gS] ftlesa dh nqdkus ,oa vkWfQl fuekZ.k dj cspku fd;s tkus Fks vksj mlh dze esa ifjoknhx.k us Hkh vyx&vyx djkj fu"ikfnr dj LVksZl] nqdkus ,oa vkWfQl dz; fd;s gSA mDr ifjlj ekdsZV cktkj esa vkbZ fxjkoV ds dkj.k cslesUV rFkk Hkwry vksj izFke ry rd gh iw.kZ:is.k fuekZ.kk/khu gks ik;k gS rFkk f}rh; ry ls ikapos ry rd dk fuekZ.k <kWps ds :i esa fd;k gqvk gS xkSj ryc gS fd f}rh; ry ls ikapos ry rd dksbZ Hkh ;wfuV dk [kjhnnkj ugha gSA fyQV ds ckcr foi{kh us ekg vxLr 2003 esa OTIS Elevators Co India Ltd. Dks vkaf'kd Hkqxrku ,l-ch-ch-ts- pSd uEcj 033074 }kjk 51]000@&:i;s fd;k gqvk gS ijUrq x.ks'ke Iyktk esa izFke ry ls mij fd Qyksj ij dksbZ [kjhnnkj uk vk ikus ds dkj.k mDr lqfo/kk bl fo'ks"k ifjfLFkfr esa izkjEHk ugh 10 gks ikbZA x.ks'ke Iyktk esa cSlesaV Hkwry o izFke ry ij iw.kZ :is.k lqpk: :i ls vU; LVksZl] nqdkus ,oa vkWfQlst okys dk;Z dj jgs gS ,oa lkFk gh izfrf"Br cSad LVsV cSad vkWQ chdkusj ,.M t;iqj dh 'kk[kk rFkk nks ,-Vh-,e- vkWfQlst ,oa jsLVksjsaV Hkh dk;Zjr gS tks fd viuk O;olk; O;ofLFkr lqpk: :i ls pyk jgs gSA ifjlj esa fyQV dks NksMdj lHkh lq[k&lqfo/kk;s lEifr cspku ds vuqikr esa vkt Hkh ekSds ij miyC/k gSA ifjoknhx.k fdlh izdkj ls dksbZ vuqrks"k ikus ds vf/kdkjh ugh gksus ls ifjokn [kkfjt fd;s tkus ;ksX; gS A foi{kh la[;k&1 dh vksj ls tokc ,oa lk{; ds leFkZu esa cuokjh yky [ksrku dk 'kiFk&i= ,oa nLrkost izLrqr fd;sA foi{kh la[;k 2 us tokc esa dFku fd;k x;k gS fd ifjoknhx.k }kjk tks ifjokn ekuuh; vk;ksx ds le{k izLrqr fd;k x;k gS] og miHkksDrk laj{k.k vf/kfu;e dh /kkjk 24 ¼,½ ds izko/kkuksa ds foijhr gksus ds dkj.k ljljh rkSj ij gh fujLr fd;s tkus ;ksX; gS] D;ksfa d ifjokn dqy 14 ifjoknhx.k }kjk ekuuh; vk;ksx ds le{k izLrqr fd;k x;k gS] ftuesa dbZ ifjoknhx.kksa }kjk fodz; i= tks fd foi{kh la[;k 1 ,oa ifjoknhx.kksa ds chp esa jftLVMZ gqvk gS] og 2002] 2004] 2006 esa lc&jftLVªkj t;iqj iape ds ;gka ij iathd`r gqvk gS] ysfdu miHkksDrkvksa }kjk ekuuh; vk;ksx ds le{k ifjokn dks o"kZ 2011 esa izLrqr fd;k gSA vr% izLrqr fd;k x;k ifjokn Hkhrj fe;kn ugha gksus ds dkj.k vf/kfu;e ds izko/kkuksa ds rgr le; ckf/kr gksus ds dkj.k vFkkZr fe;kn ckgj gksus ds dkj.k fujLr fd;s tkus ;ksX; gSA ifjokn ds vUrxZr ifjoknhx.kksa }kjk ekuuh; vk;ksx ds le{k vyx&vyx rjg dh x.kuk dj ;g tkfgj fd;k gS fd lHkh miHkksDrkvksa dks D;k&D;k gkfu gqbZ gS ,oa vxj mijksDr ifjoknhx.kksa }kjk tks nqdkus foi{kh la[;k 1 ls [kjhn dh gS] ;fn mUgsa le; ij foi{kh la[;k 1 rS;kj djds nsrk rks mlls iqu% D;k&D;k ykHk gksrkA bldh leLr x.kuk lk{; ds }kjk gh r; dh tk ldrh gSA vr% izLrqr ifjokn ,d flfoy uspj dk gksus ds dkj.k ekuuh; vk;ksx ds {ks=kf/kdkj ls ijs gksus ds dkj.k ljljh rkSj ij gh fujLr fd;s tkus ;ksX; gSA lHkh nqdkusa lHkh ifjoknhx.kksa }kjk vyx vyx txg ij fHkUu&fHkUu frfFk;ksa ij [kjhn dh xbZ gS vkSj fHkUu&fHkUu frfFk;ksa ij fodz; i= ds jftLVMZ [kjhn dh xbZ gS rFkk fHkUu frfFk;ksa ij mUgsa lc jftLVªkj t;iqj] iape ds ;gka 11 ij jftLVMZ djok;k x;k gSA vr% izLrqr fd;k x;k ifjokn dksVZ Qhl cpkus gsrq izLrqr fd;k x;k gS] tcfd izLrqr ifjokn lHkh ifjoknhx.kksa }kjk ekuuh; vk;ksx ds le{k vyx&vyx :i ls izLrqr fd;k tkuk vko';d FkkA ifjoknhx.kksa }kjk izLrqr ifjokn ds vUrxZr ;g lkfcr ugha fd;k x;k gS fd ifjokn esa dkWt vkQ ,D'ku fdl fnu ls pkyw gqvk gSA lHkh ifjoknhx.kksa }kjk ifjokn ds vUrxZr viuh nqdkuksa ls lEcfU/kr lkykuk vk; ds uqdlku dh x.kuk gsrq vyx&vyx vkadyu dj mls ekuuh; vk;ksx ds le{k izLrqr fd;k gSA ;g vkadyu ifjoknhx.kksa }kjk fdl izdkj ls fd;k x;k gS ,oa mldk vk/kkj D;k gSA vr% ;g leLr rF; flfoy uspj dk gksus ds dkj.k ftlesa ;g r; gksuk fd okLro esa ifjoknhx.kksa dks D;k uqdlku gqvk gS ,oa D;k muds }kjk tks vkadyu ekuuh; vk;ksx ds le{k izLrqr fd;k x;k gS] og lgh gS vFkok ughaA ifjoknhx.kksa }kjk foi{kh la[;k 2 dks ifjokn ds vUrxZr i{kdkj ek= gSjku&ijs'kku djus dh fu;r ls cuk;k x;k gSA t;iqj fodkl izkf/kdj.k }kjk t;iqj jhtu Hkou fofu;e 2000 ds vUrxZr fo|k/kj uxj fLde izLrkfor dh xbZ Fkh ftldk eq[; mn~s'; u;k t;iqj clkus dk FkkA foi{kh la[;k 1 }kjk mijksDr Hkw[k.M dks vkWDlu esa [kjhnk x;k FkkA tgka rd ifjoknhx.k dk ;g vk{ksi fd foi{kh la[;k 2 }kjk tksj&'kksj ls bl ;kstuk dk izpkj izlkj fd;k x;k Fkk] ds ckjs esa fuosnu gS fd foi{kh la[;k 2 t;iqj fodkl izkf/kdj.k }kjk dksbZ Hkh tehu tks dkWef'kZ;y gks] dks vkWDlu djus ls iwoZ t;iqj fodkl izkf/kdj.k vf/kfu;eksa ds rgr mldk v[kckj esa foKkiu djokuk t:jh gS] ds rgr mijksDr ;kstuk dk foKkiu v[kckj esa fn;k Fkk ,oa mijksDr fd;s x;s foKkiu dk ,d ek= mn~s'; ;g Fkk fd lHkh og O;fDr tks vkWDlu esa fgLlk ysuk pkgrs gS] os fu;ekuqlkj vkWDlu dh dk;Zokgh o izfdz;ka esa Hkkx ys ldsA Hkw[k.M la[;k ,&9 lSUVªy Likbu ;kstuk esa mijksDr Hkw[k.M dks foi{kh la[;k 1 }kjk foi{kh la[;k 2 ls uhykeh ls [kjhnk x;k FkkA ;g rF; lgh gS fd mijksDr Hkw[k.M tfj;s uhykeh ds foi{kh la[;k 1 dks uhyke fd;k x;k Fkk rFkk uhykeh dh iqf"V esa ekax i= fnukad 27-09-2002 tkjh fd;k x;kA uhykeh dh iqf"V gks tkus ds i'pkr~ foi{kh la[;k 2 }kjk yht MhM dk fu"iknu fd;k x;k gS] tks fd fnukad 18-09-2002 dks foi{kh la[;k 1 ds gd esa fd;k x;k gSA ifjokn dks yxHkx 6 o"kZ i'pkr~ ekuuh; vk;ksx ds le{k izLrqr fd;k x;k gSA ifjoknhx.kks }kjk fnukad 17-09-2009 dks foi{kh la[;k 2 dks bl vk'k;12
dk i= fy[kk x;k fd os foi{kh la[;k 1 dks le; ij dk;Z fd;s tkus ds ckjs esa fy[ksA t;iqj fodkl izkf/kdj.k }kjk bl lEcU/k esa fnukad 11-11-2009 dks tfj;s i= dzekad 1681 ds }kjk foi{kh la[;k 1 dks bl lEcU/k esa fy[kk x;k Fkk fd t;iqj fodkl izkf/kdj.k esa mifLFkr gksdj viuh fLFkfr voxr djkosa A t;iqj fodkl izkf/kdj.k }kjk dksbZ lsoknks"k dkfjr ugha fd;k x;k gSA foi{kh la[;k&2 dh vksj ls tokc ds leFkZu esa fxjh'k ikjk'kj dk 'kiFk&i= ,oa nLrkost izLrqr fd;sA cgl i{kdkjku vf/koDrkx.k lquh ,oa i=koyh rFkk nLrkostkr dk voyksdu fd;kA bl izdj.k esa fnukad 28-08-2017] 29-08-2017] 01-09-2017 dks cgl 'kq: gqbZ FkhA tks v/kqjh jgh cgl ds nkSjku foi{kh la[;k 1 dh vksj ls vkfFkZd {ks=kf/kdkj ij vkifRr mBk;h FkhA bl ij fnukad 12-09-2017 dks ifjoknh dh vksj ls vkns'k 2 fu;e 2 dk ,d izkFkZuk&i= is'k dj vkaf'kd vuqrks"k de djkus dk fuosnu fd;k Fkk] D;ksa fd ifjoknhx.k }kjk {kfr 97]59]800@&:- ekufld larki ds 50]000@&:- rFkk ifjokn O;; ds 50]000@&:- ekaxs Fks tks 1 djksM+ :i;s ls Åij gks pqds Fks] ifjoknh us izkFkZuk&i= is'k dj 6]10]000@&:- ds vuqrks"k R;kxrs gq, 99]00]000@&:- rd vuqrks"k lhfer j[kk gSA bl ij lquk x;kA izkFkZuk&i= Lohdkj fd;k tkrk gS rFkk ifjoknhx.k dk ifjokn 99]00]000@& rd gh lhfer j[kk tkrk gS 'ks"k vuqrks"k Hkkx esa crk;k tk;sxkA bl izdj.k esa foi{kh us JDA ls Hkw[k.M la[;k 9&, uhykeh esa fy;k] uhykeh dUQeZ gks x;h rFkk bl Hkw[k.M ij okf.kfT;d dkWEiysDl cuuk FkkA foi{kh la[;k 1 us bl laca/k esa JDA ls uD'kk ikl djok;k Hkou dk czks'kj tkjh fd;k] czks'kj Hkou dk fooj.k mldh lqfo/kk vkfn dk o.kZu fd;k ;g Hkou fo|k|j uxj] esa cuuk Fkk tks u;s t;iqj ds uke ls tkuk tkrk gSA Hkou dk ckgjh Hkkx t;iqjh f'kYi dyk ds fglkc ls cukus dk foKkiu fn;k blds u dsoy czks'kj cuk;s x;s cfYd blds gksfMZax Hkh yxk;s x;s ijUrq Hkou dk fuekZ.k iwjk ugha fd;k u gh flQZ 2 ¶yksj dk fuekZ.k iwjk fd;k 'ks"k ¶yksj ds <+kps 13 cukdj NksM+ fn;s x;sA nks ¶yksj esa Hkh fy¶V dh lqfo/kk ugha Fkh rkjs [kqys Fks Front Elevation cuk;k gh ugha x;k t;iqj dykd`fr ds vuqlkj Front Elevation cukus ij ml ij xqykch jax gksuk Fkk tks ugha gqvkA Hkou ds tks QksVksxzk¶l is'k gq, gS mlls ;g Li"V gksrk gS fd ,d izdkj ls [k.Mgj tSlk gSA tks nks ¶yksj crk;s tkrs gS og Hkh iw.kZ ugha gSA fctyh ds rkj [kqys iM+s gS fyikbZ ugha gqbZ gS jax&jksxu ugha gqvk gS] fy¶~V ugha yxk;h x;h gSA Hkou esa lQkbZ dh O;oLFkk ugha dh x;h gSA Hkou cncwnkj gksuk crk;k x;k gSA ftlesa dksbZ O;olk; ugha dj ldrk u gh ml Hkou esa xzkgd tkuk ilUn djrk gSA tokc esa ;g Lohd`r fLFkfr gS fd nks ¶yksj gh Hkou cuk lds ckn esa xzkgd [kjhnus okys ugha feys bl dkj.k ls Hkou dk vkxs dke ugha fd;k x;k >wwWBs foKkiu nsdj ifjoknhx.k dks Shope Office csps x;s] ijUrq Hkou nwj ls gh [k.Mgj tSlk izrhr gksrk gSA Hkou esa dksbZ lqfo/kk ugha gSA cncwnkj fLFkfr esa ifjoknhx.k us tks nqdku ;k vkWfQl ds fy, [kjhnh og Hkh egRoghu gks x;k ifjoknhx.k }kjk Hkou fuekZ.k ds 'kq: djrs le; cM+& s cM+s foKkiu tkjh fd;s x;s xzkgd tks [kjhnus ds fy, x;s mldks czks'kj fn[kk;s x;s Hkou dh lq fo/kkvksa ds ckjs esa crk;k x;k] tc fd ,slk dqN ugha fd;k x;kA >wWaBs foKkiu o >wWaBs vk'oklu fn;s x;s tks vuQs;j VªsM izsfDVl dh Js.kh esa vkrs gSA bl laca/k esa (2009) 4 SCC 473 BUDDHIST MISSION DENTAL COLLEGE AND HOSPITAL (2) Vs. BHUPESH KHURANA AND OTHERS esa ekuuh; mPpre U;k;ky; us fuEu fu/kkZfjr fd;k gS %& A. Consumer Protection - Service
- covered under the Act - Services rendered by educational institutions--Dental College which neither affiliated with a university nor recognised by Dental Council of India, admitting respondent students to BDS course for considration - If amount to deficiency in service -Relief that may be granted Held, said act of the college fell within purview of "deficiency" as defined in the 1986 Act - Hence, National Commission rightly held that there was deficiency in service on part of the college -Thus, order of Commission directing refund of admission expenses to students with intrest @ 12 % p.a., affirmed.14
blh izdkj I 2017 CPJ PAGE 304 Guru Nanak Dev
Para Medical Institute Vs. Salim mohammad esa ekuuh;
jk"Vªh; vk;ksx us fuEu fu/kkZfjr fd;k gS %& Consumer
Protection Act, 1986 - Sections 2 (1) (g), 2 (1) (r), 14 (1) (d), 21 b - Education - Admission for course of veterinary pharmacy - Misleading advertosement -- Course not recognized Mental agoney and harassment - Refund of fee and compensation sought - Deficiency in service - Unfair trade practice - District Forum allowed complaint - State Commission dismissed appeal - Hence revision -- Petitioner failed to substantiate, by means of any documentary evidence that the petitioner-Institute was recognized by Government in any manner and was affiliated with any State or Central University - Petitioner - Institute was restrained by Punjab and Haryana High Court from conducting any examination, which direction was totally ignored by petitioner-Institute who went ahead an conducted the examination and also circulated the misleading advertisement attracting the innocent youth to the courses - Refund directed - Compensation awarded.
ekuuh; mPpre U;k;ky; o ekuuh; jk"Vªh; vk;ksx ds fu.kZ; ;|fi f'k{kk ls lacfa /kr gSA ijUrq ftl izdkj cM+s&cM+s lCt ckx fn[kkdj cPpks dk ,Mfe'ku ysdj mudk Hkfo"; cckZn fd;k x;kA blh izdkj bl Hkou fuekZ.k esa cM+s&cM+s lCtckx fn[kkdj nqdku o vkWfQlst csps x;sA ekuuh; mPpre U;k;ky; o ekuuh; jk"Vªh; vk;ksx }kjk izfrikfnr fl)kUr dh utj esa ;g ,d Unfair Trade Practic esa vkrk gSA ifjoknh bl fcUnq dks lkfcr djus esa lQy jgk gSA vc iz'u mRiUu gksrk gS dkWef'kZ;y izkstDs V dk Lohd`r :i ls JDA us ;g IykV okf.kfT;d Hkou cukus ds fy, uhyke fd;k Fkk rFkk ifjoknh us Hkh JDA ls tks uD'kk Lohd`r djok;k og Hkh okf.kfT;d mi;ksx ds Hkou dk gh djok;k rFkk mlh ds vuqlkj fuekZ.k 'kq: gqvk cspku i{k dh ;g vkifRr gS fd nqdkusa o vkWfQl okf.kfT;d mi;ksx ds fy, [kjhnh x;h FkhA ifjoknhx.k us Li"V :i ls ;g IyhM fd;k gS fd Lo;a ds jkstxkj o thfodksiktZu gsrq nqdkusa o vkWfQl [kjhnh x;h Fkh ftldk ifjoknh us iSjk la[;k 1 esa Li"V o.kZu fd;k gSA 15 bl laca/k esa IV 2014 CPJ 287 (NC) KUSHAL K. RANA Vs. DLF COMMERCIAL COMPLEXES LTD. esa ekuuh; jk"Vªh; vk;ksx us fuEu fu/kkZfjr fd;k gS %& (i) Consumer Protection Act, 1986 -
Sections 2 (1) (d), 21 (a) (i) - Consumer - Business place for livelihood - Commercial purpose alleged - case was filed in name of individual and not by any company - Individual proprietor can run business for his own and his family benefits or he can earn his livelihood by transacting any business - Allegation that complainant is owner of another space is merely an assertion which is not supported by any cogent or plausible evidence - Complainant is ' Consumer '.
bl laca/k esa IV 2016 CPJ PAGE 252 REKHA D. SHAH & ANR. Vs. M ABBAS & CO. & ORS. ds isjk la[;k 7 esa ekuuh; jk"Vªh; vk;ksx us fuEu fu/kkZfjr fd;k gS %& The Complainants have stated that they require this office for their personal use. They explained that this office is for self-employment and earning their livelihood and they wanted to start their consultancy firm. They have submitted the affidavits in support of their case. Consequently, in absnece of evidence to the contrary, we are of the considered view that the complainants are 'consumers' and qualify the conditions of the Sections 2 (d) (i). This view neatly dovetails with the order passed by the Apex Court in the case filed as Shakumbari Devi Etc. v Ghaziabad development Authority, Special Leave to Appeal (Civil) Nos. 3254-62 of 2015, decieded on 31.03.2015, wherein it was held that allotment of chambers for professional purposes comes within the definition of consumers.
ekuuh; jk"Vªh; vk;ksx ds Åij of.kZr izfrikfnr fl)kUr ls ;g izrhr gksrk gS fd Lo;a ds fy, thfodksiktZu ;k izksQs'ku ds fy, dksbZ nqdku ;k vkWfQl ds fy, txg yh tkrh gS rks okf.kfT;d mi;ksx dh Js.kh esa ugha vkrh gSA foi{khx.k dk ;g fookn lkjghu gSA 16 JDA us ;g vkifRr mBk;h gS fd ifjoknhx.k mlds miHkksDrk ugha gSA Lohd`r :i ls fo|k|j uxj JDA }kjk clk;k x;k gS rFkk JDA }kjk gh lsUVªy LikbZu ;kstuk cuk;h x;h gS Lohd`r :i ls JDA us IykV uhyke fd;s gS rFkk mldh jkf'k foi{kh la[;k 1 ls izkIr dh gSA JDA us uD'kk ikl fd;k gS rFkk yht euh Hkh yh tks ykHk ds fy;s gh dke fd;k gSA fuekZ.k ds nkSjku ;g lkjh jkf'k mu nqdkunkjksa dks ;k vkWfQl gksYMj dks gh Hkqxruh gSA foi{kh la[;k 1 viuh tsc ls ugha Hkqxrsxk fLFkfr esa ifjoknhx.k JDA ds miHkksDrk dh Js.kh esa vkrs gSA vc iz'u mRiUu gksrk gS fd fe;kn dk ifjoknhx.k us tks 'kksi o vkWfQlst [kjhns og 2006 rd iw.kZ djds dCtk ns fn;k x;k Fkk rFkk iathd`r MhM gks x;h Fkh ijUrq ifjoknhx.k dks dksbZ QsflyhVh miyC/k ugha djok;h x;hA Hkou fuekZ.k iwjk ugha gksus ls ;g vius vki dkWef'kZ;y dkWEiysDl ugha cukA ifjoknhx.k us tks lEifRr [kjhnh og ,d izdkj ls vuqi;ksxh gks x;h FkhA ifjoknhx.k u rks thfodksiktZu ds fy, blesa dksbZ nqdku pyk ldrk u gh ;fn dksbZ izksQs'kuy gS rks blesa vkWfQl pyk ldrs A bl laca/k esa IV (2012) CPJ PAGE 36 (NC) RAGHAVA ESTATES LTD. Vs. VISHNUPURAM COLONY WELFARE ASSOCIATION & ANR. ds isjk 9 esa ekuuh; jk"Vªh; vk;ksx us fuEu fu/kkZfjr fd;k gS %& The learned state commission brushed aside the argument regarding delay in filing the complaint by placing reliance on the judgment in B. Venu Madhav V. National Consumer Disputes Redressal Commission, Represented by its Registrar, New Delhi & ors., in W.P. No. 30394 of 2011, dated 18.01.2012 reported in CDJ 2012 APHC 421, where in it was held that "
when there is immovable properly and the amenities promised by the opposite party were not provided, the National Commission held that it can be construed as continuing cause of action and it cannot be said to be barred by time".
ekuuh; jk"Vªh; vk;ksx }kjk izfrikfnr fl)kUrksa ls ek= jftLVªh djkus o dCtk lqiqnZ djkus ls dkWt vkWQ ,D'ku 'kq: ugha gksrk cfYd Hkou dk iw.kZ fuekZ.k gksus o mlesa lqfo/kk iwjh gksus ij gh dkWt vkWQ ,D'ku 'kq: gksxk bl 17 izdj.k dkWt vkWQ ,D'ku fujUrj gSaA fLFkfr esa fyfeVs'ku dk iz'u gh mRiUu ugha gksrk gSA ifjoknhx.k dks fujUrj okn&vk/kkj izkIr gSA Lohd`r :i ls okf.kfT;d Js.kh dk Hkw[k.M uhyke fd;k tks foi{kh la[;k 1 us foi{kh la[;k 2 ls fy;k foi{kh la[;k 2 us cksyh dUQeZ dh foi{kh la[;k 1 us cksyh dUQeZ gksus ds i'pkr~ foi{kh la[;k 2 ls uD'kk ikl djok;k czks'klZ ds vuqlkj 2 o"kZ dh vof/k esa fuekZ.k iwjk djuk Fkk tks ugha fd;k x;kA dkWeu islst] dkWeu Vk;ysV] dkWeu fctyh ikuh dh lqfo/kk] fy¶V dh lqfo/kk] csM:e dh lqfo/kk vkfn miyC/k ugha djok;h x;hA Hkou vuqKk&i= ds vuqlkj 3 o"kZ esa fuekZ.k iwjk gks tkuk Fkk rFkk 2 o"kZ dh NqV fo'ks"k ifjfLFkfr esa nh tk ldrh FkhA ;g le; Hkh iwjk gks x;k ijUrq fufeZr nks ¶yksj esa Hkh dqN ugha fd;k x;k rFkk ckdh nks ¶yksj <kWaps ds :i esa [kM+s gSA QksVksxzk¶l ls ;g nf'kZr gksrk gS fd ;g ,d izdkj ls Hkwr&caxyk fn[kkbZ nsrk gSA blesa O;olk; djuk laHko ugha gSA Hkou dks ns[kdj dksbZ Hkh xzkgd bl okf.kfT;d ifjlj esa ugha tk;sxkA ifjoknhx.k us brus iSls yxkdj nqdku ;k vkWfQl fy;s ijUrq og Hkwr&caxyk lkfcr gq,A fuekZ.k dk;Z v/kqjk jgkA foi{kh dh vksj ls Hkh ;g Lohd`r fLFkfr gS fd mUgksusa xzkgd u feyus ds dkj.k vkxs fuekZ.k ugha djok;k] ;g ftEesnkjh mu 'kksidhij dh ;k vkWfQl ds ekfyd dh ugha FkhA foi{kh la[;k 1 dks lksp le>dj uhykeh esa Hkkx ysuk pkfg,] lksp le>dj ÅWph cksyh yxkuh pkfg,] lksp le>dj uD'kk ikl djuk pkfg,] lksp le>dj czks'kj cuokuk pkfg,A xzkgdksa dks 2 o"kZ esa fuekZ.k iwjk djus dk vk'oklu ugha fn;k tkuk pkfg, JDA dh 'krZ ds vuqlkj 3 o"kZ esa fuekZ.k iwjk gksuk Fkk og le; O;rhr gks x;k 2 o"kZ fo'ks"k ifjfLFkfr;ksa esa vof/k c<+kus dk izko/kku Fkk og Hkh iw.kZ gks x;kA ;|fi ,slk dksbZ nLrkost i=koyh esa ugha gS fd 2 o"kZ dh vof/k c<+k;h xbZ Fkh ;k ughaA tSlh Hkh fLFkfr gks 5 o"kZ dh vof/k iw.kZ gks x;h fuekZ.k iwjk ugha fd;kA II (2012) CPJ 4 (SC) NARNE CONSTRUCTION P. LTD., ETC. ETC. V UNION OF INDIA & ORS. ETC. esa ekuuh; loksZPp U;k;ky; us fuEu fu/kkZfjr fd;k gS %& Consumer Protection Act, 1986 - Sections 2 (1) (o), 23 - Service - jurisdiction of Consumer Fora - Housing construction and building activities - When a person applies for allotment of building site or for a flat constructed by development authority 18 and enters into an agreement with developer or contractor, nature of transaction is covered by the expression 'service' of any description - Housing construction or building activity carried on by private or statutory body was held as 'service' within Section 2 (1) (o) of Act - Activities of appellant involving offer of plots for sale to its customers with an assurance of development of infrastructure/amenities, layout approvals, etc. was a service within Clause 2 (1) (o) of Act - Any deficiency or defect in such service would make it accountable before competent Consumer Forum at instance of consumers like the respondents - Impugned order of High Court upheld.
III (2008) CPJ 48 (SC) FAQIR CHAND GULATI Vs. UPPAL AGENCIES PVT. LTD. & ANR. esa ekuuh; loksZPp U;k;ky; us fuEu fu/kkZfjr fd;k gS %& Consumer Protection Act, 1986 - Sections 2 (1) (c), 2 (1) (g), 2 (1) (o), 3, 14 - Complaint - Maintainability of -- Collaboration agreement between land owner and builder--Deficiencies and deviations from original plan found in dwelling unit delivered--Land owner moved Consumer Forum citing deficiency in service on part of developer - District Forum State and National Commission unanimously held, land owner in joint venture agreement, being co-partner in construction of flat on land provided by him, not consumer Civil appeal filed - Land owner specifically excluded from managment, barred from interferring with construction - Agreement not joint venture in absence of community of interest, common joint control, sharing of profits and losses -- land owners who get into joint venture pacts with developers for flat, consumers-- Collaboration agreement could not be called joint venture to escape scrutiny of Consumer Forums--Services of builder availed by land owner for house construction for consideration (in form of sale of undivided share in land and permission to construct and own upper floors) - Land owner consumer, builder service provider - Dispute regarding deficiency in service in construction will be consumer dispute - Complaint maintainable -Orders of National and State Commission and 19 District Forum set aside -- Matter remanded to District Forum for fresh adjudication on merits.
I (2017) CPJ 444 (NC) ANSAL HOUSING & CONSTRUCTION LTD. & ORS. Vs. JOTINDER SINGH esa ekuuh; jk"Vªh; vk;ksx us fuEu fu/kkZfjr fd;k gS %& Consumer Protection Act, 1986 - Sections 2 (1) (g), 21 (a) (ii)
- Housing Allotment of flat - possesion offered - Defective construction -- Deficiency in service - State Commission allowed complaint -- Hence Appeal - Photographs annexed to the letter of complainant reveals several defects in flat offered to complainant - Conduct of appellants in not responding to letterers pointing out several defects and deficiencies in the flat offered to complainant, dclearly shows that construction and finishing of flat was not complete in all respects - No sensible buyer is expected to accept possession of flat in such a pathetic condition - Complainant is fully justified in not accepting the possession of flat - Compensation awarded - Directins issued.
I (2011) CPJ 109 (NC) D.S. YADAV Vs. INDIAN RAILWAY WELFARE ORGANIZATION & ANR. esa ekuuh; jk"Vªh; vk;ksx us fuEu fu/kkZfjr fd;k gS %& Consumer Protection Act, 1986 - Sections 2 (1) (f), 2 (1) (g) 14 (1) (d), 21 (b) Housing Defective construction Seepage - Complainant occupied flat before R2 occupied flat late and water started seeping in complainant's bedroom plumber visited and removed W.C. seat and found water was leaking due to defective construction - Alleged deficiency in service - District Forum allowed complaint and granted compensation - State Commission allowed appeal -Hence revision - OP contended that defects should be noticed at time of possession - It was hidden defect - R2 could not have detected at time of taking, possession - Duty of OP to provide defect--free construction and structures -Duty of OP to get repair done --Deficiency in service proved - Order of District Forum upheld and that of State Commission set aside.
20
I (2012) CPJ 287 (NC) HARYANA URBAN
DEVELOPMENT Vs. VED PARKASH esa ekuuh; jk"Vªh;
vk;ksx us fuEu fu/kkZfjr fd;k gS %& Consumer Protection
Act, 1986 - Sections 2 (1) (g), 14 (1) (d), 21 (b) - Housing - Non completion of development work/basic amenities - Possession of plots offered, not taken -- Interest Charged - Refund of -- Complaints filed - Allowed and refund of interest charged was directed - Appeal before State Commission Dismissed -- Hence revision proved that no electricity was provided to respondents at time of possession of plot - Therefore, possession handed to respondents without completion of development work/basic amenities - Deficiency in service on part of petitioner established - Petitioner in spite of directions issued by this Commission did not comply with orders and did not place relevant documents on record - Negative inference can be drawn against petitioner - No intirmity in impugned ordr and same is upheld.
ekuuh; loksZPp U;k;ky; o ekuuh; jk"Vªh; vk;ksx }kjk izfrikfnr fl)kUrksa dks ns[krs rks fcYMj dk ;g dke ugha gS fd oks cqfdax djk ysa vkSj vk/kk&v/kqjk fuekZ.k djds ns nsaA QsflyhVh izksokbZM ugha djok;h tc fd bl izdj.k esa nks ¶yksj dk gh fuekZ.k fd;k x;k 'ks"k ¶yksj <kapk gSA ifjokn esa of.kZr lqfo/kk,Wa miyC/k ugha djok;h x;h u gh tokc esa miyC/k djkus dk bjknk trk;k x;k] vkSj mYVk ;g dgk fd xzkgd u feyus ds dkj.k fuekZ.k dk;Z iwjk ugh gks ldkA oSls foi{kh la[;k 1 us u rks JDA ls ;g dkUVªsDV fd;k Fkk fd nqdkus o vkWfQlst fcdus ij fuekZ.k dEiyhV djok;sxk u gh JDA us foi{kh fcYMj dks ,slk dk;Z djus dks dgk Fkk u gh ifjoknhx.k ls ;g lafonk Fkk fd nqdkus o vkWfQlst fcdus ij fuekZ.k dk;Z iwjk djok;sxkA foi{kh la[;k 1 dh ;g M~;wVh Fkh fd lkjh dk;Zokgh djus ls igys vius foRrh; lalk/ku tqVk nsrk rFkk gjgkyr esa Hkou ds czks'kj ds vuqlkj fuekZ.k djrk rFkk lqfo/kk,Wa nsrk ijUrq mlus ,slk ugha fd;kA fLFkfr esa foi{kh la[;k 1 dk ;g iw.kZ lsoknks"k gSA vc iz'u mRiUu gksrk gS fd Hkou x.ks'ke Iyktk iw.kZ djkus dk ftlls ifjoknhx.k mDr Hkou esa lqpk: :i ls O;kikj ;k O;olk; dj ldsa foi{kh la[;k 1 us ,d izdkj ls gkFk [kM+k dj fn;k gS fd oks xzkgdksa dh cqfdax ds 21 vHkko esa fuekZ.k iw.kZ djkus esa vleFkZ gSA bl IykV dks JDA us cspk gS JDA us IykV dh jkf'k izkIr dhA lEiw.kZ fo|k|j uxj tks u;s t;iqj ds uke ls tkuk tkrk gS mldk Iyku JDA us rS;kj fd;k rFkk ;g Iyku fo|k|j uke ds O;fDr us rS;kj fd;k Fkk blhfy, bldk uke fo|k|j uxj j[kk x;k blds chpkschp lsUVªy LikbZu cuk;k x;k gS ftlesa ¶ysV cus tks vkoklh; Hkh Fks dqN IykV esa iw.kZ vkoklh; Hkou cus dqN IykV vkoklh; o okf.kfT;d Hkou cus dqN IykV esa iw.kZ okf.kfT;d Hkou cusA lHkh IykV ij uhykeh ds tfj;s JDA us Hkkjh jde izkIr dh rFkk lHkh Hkouksa dk fuekZ.k JDA dh vuqefr ls uD'kk ikl djkus ij gq,A JDA dk ;g drZO; Fkk fd tc mlus bruh vk; izkIr dh gS rks mldksa og ns[krk fd IykV ij le; ij fuekZ.k gqvk gS ;k ugha \ ;fn fuekZ.k ugha gqvk gS ;k v/kqjk gS rks JDA dk ;g drZO; Fkk fd oks dk;Z djkrk rkfd tks xzkgd vius vki dks Bxs&Bxs ls eglql dj jgs gS og eglql ugha djrsA viuh fjgk;'k viuk O;kikj vkfn O;olk; djrs ijUrq JDA us vius drZO; dk ikyu ugha fd;k blfy, JDA dk Hkh lsoknks"k gSaA ifjoknhx.k us 'kksi o vkWfQl [kjhns ijUrq Hkou x.ks'ke Iyktk iw.kZ ugha gqvkA ifjoknhx.k vius vki dks Bxs Bxs eglql dj jgs gSA ifjoknhx.k dks flQZ eqvkotk nsus ls U;k; dh iwfrZ ugha gksxh tc rd fookfnr Hkou x.ks'ke Iyktk iw.kZ ugha gksxk lkjh lqfo/kk,Wa miyC/k ugha gksxh rc rd ml Hkou x.ks'ke Iyktk esa O;kikj ,oa O;olk; ugha pysxkA blfy, ;g izdj.k writ petitionn ¼civil½ No (s) . 940/2017 BIKRAM CHATTERJI & ORS. V. UNION OF INDIA & ORS. ds iSjk la[;k 2 esa ekuuh; loksZPp U;k;ky; us dgk gS fd bl izdj.k esa uks;Mk {ks= esa Hkkjh ek=k esa Hkou fcYMj cuk jgs Fks rFkk xzkgdksa us [kjhns Hkh ijUrq dkQh vjlk xqtj tkus ds ckn Hkh fuekZ.k iwjk ugha gqvk ftlesa ,d vkezikyh xqzi dh ;kstuk Hkh FkhA ekuuh; loksZPp U;k;ky; us ck;lZ dks vuqrks"k nsus ds fy, mDr lEiw.kZ ;kstuk vkezikyh xzqi vkWQ dEiuh ls ysdj NBCC dks iw.kZ djus dk vkns'k fn;k FkkA bl izdj.k esa Hkh ;gh fLFkfr gS ;fn Hkou x.ks'ke Iyktk iw.kZ ugha gqvk gS rks xzkgdksa dks U;k; ugha feysxkA ,slh fLFkfr esa U;k; fgr esa ;g gksxk fd mDr Hkou x.ks'ke Iyktk dks tIr djds JDA dks ns fn;k tkosa tks bl Hkou x.ks'ke Iyktk dks uD'ks ds vuqlkj rS;kj djokdj tks QsflyhVh czks'kj esa fn[kk;h x;h gks og iw.kZ djsAa vc foi{kh la[;k 1 Hkou x.ks'ke Iyktk dk vkxs dke djkus esa vleFkZ gSA ,slh fLFkfr esa ifjoknhx.k ds fgrksa dks /;ku esa j[krs gq, ;g mfpr gksxk fd ifjoknhx.k o vU; ftuds uke iwoZ esa jftLVMZ MhM gS rFkk dCtk gS mudks 22 NksMd + j mDr Hkou x.ks'ke Iyktk dks JDA 7 fnu esa tIr dj ysa] rFkk mlds i'pkr~ 6 eghus esa ftl vuqlkj uD'ks esa QzUV ,fyos'ku o lqfo/kk,Wa crk;h x;h Fkh og iw.kZ djok;saA ;g iw.kZ djokdj tks cps gq, ifjlj gS mlesa bZ&uhykeh ds tfj;s fodz; djds tks [kpkZ viuk yxk gS mldh iwjh iwfrZ dj ysAa ekeys ds rF;ksa ,oa ifjfLFk;ksa dks ns[krs gq, ifjoknhx.k dks vkfFkZd ekufld {kfr gksuk LokHkkfod gS bl fLFkfr esa ;g mfpr gksxk fd izR;sd nqdku ;k vkWfQl gksYMj dks izR;sd dks dze'k% 2]50]000@&:- e; 9 izfr'kr C;kt lfgr vnk djsa tks foi{kh la[;k 1 }kjk fn;k tkosxkA foi{kh la[;k 1 us vkns'k fnukad 12 ekpZ 2019 rd nqdku ;k vkWfQl cspus dk lafonk dj j[kk gS ijUrq its'ku o jftLVªh ugha gqbZ gS rks mldks Hkh JDA iw.kZ djok;sxk rFkk 'ks"k jkf'k JDA gh izkIr djsxk dCtk nsxk vkSj mldh jftLVªh djok;sxkA bl Hkou x.ks'ke Iyktk esa vxj dksbZ nqdku ;k vkWfQl fdjk;s ij gS rks mldk fdjk;k vc JDA izkIr djsxkA ifjoknhx.k ftudh nqdkus ;k vkfQlst gS mudks vxj JDA N% ekg esa Hkou x.ks'ke Iyktk] ,&9 lsUVªy LikbZu] fo|k|j uxj] t;iqj dEiyhV djds ugha nsrk gS] rks izR;sd ifjoknhx.k dks izR;sd nqdku o izR;sd vkfQl ds fglkc ls 5000@&:- izfr ekg JDA fdjk;k vnk djsxkA vkns'k 01- vr% ifjoknhx.k dk ifjokn Lohdkj dj] foi{kh la[;k 1 dks vkns'k fn;k tkrk gS fd oks ifjoknhx.k dks vkfFkZd ekufld larki dh {kfriwfrZ Lo:i izR;sd ifjoknhx.k dks dze'k% 2]50]000@&:- ¼ v{kjs nks yk[k ipkl gtkj :-½ ifjokn izLrqfr fnukad 03 uoEcj] 2011 ls 9 izfr'kr C;kt lfgr vnk djsaA foi{kh la[;k 1 ifjoknhx.k ds vf/koDrk dks 1]00]000@&:-
¼v{kjs ,d yk[k :- ½ vkns'k dh rkjh[k ls nks ekg es ifjokn O;; ds vnk djsaA vxj nks ekg esa vnk ugha djrs gS rks bl 1]00]000@&:- ¼v{kjs ,d yk[k :- ½ ij Hkh 9 izfr'kr okf"kZd dh nj ls C;kt ns; gksxkA 02- foi{kh la[;k 2 JDA ifjoknhx.k o vU; ftuds uke iwoZ esa jftLVMZ MhM gS rFkk dCtk gS mlds vykok mDr Hkou x.ks'ke Iyktk ,&9 lsUVªy LikbZu] fo|k|j uxj] t;iqj dks 7 fnu esa tIr dj ys]a rFkk mlds i'pkr~ 23 6 eghus esa ftl vuqlkj uD'ks esa QzUV ,fyos'ku o lqfo/kk,Wa crk;h x;h Fkh og iw.kZ djok;sAa ;g iw.kZ djokdj tks cps gq, ifjlj dks bZ&uhykeh ds tfj;s fodz; djs rFkk jkf'k JDA vius ikl j[ksaA 03- foi{kh la[;k 1 us vkns'k fnukad 14 ekpZ 2019 rd nqdku ;k vkWfQl cspus dk lafonk dj j[kk gS ijUrq its'ku o jftLVªh ugha gqbZ gS rks mldks Hkh JDA iw.kZ djok;sxk rFkk 'ks"k jkf'k JDA gh izkIr dj dCtk nsxk vkSj mldh jftLVªh djok;sxkA bl Hkou x.ks'ke Iyktk esa vxj dksbZ nqdku ;k vkWfQl fdjk;s ij gS rks mldk fdjk;k vc JDA izkIr djsxkA JDA N% ekg esa czks'kj ds vuqlkj Hkou x.ks'ke Iyktk iwjk dEiyhV ugha djrk gS] rks izR;sd ifjoknhx.k dks izR;sd nqdku o izR;sd vkfQl ds fglkc ls 5000@&:- izfr ekg JDA fdjk;k vnk djsxkA ¼ ehuk esgrk ½ ¼ dey dqekj ckxMh ½ lnL; lnL; ¼U;kf;d½ @ikBd@ 24