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[Section 34]
[Entire Act]
State of Bihar - Subsection
Section 34(2) in Bihar Electricity Regulatory Commission (Standards of Performance of Distribution Licensee) Regulations, 2006
| Sl. No. | Service area | No. of complaints received | No. of complaints attended | Overall standard of performance | Variance (%) | |
| Achievement (%) | Target (%) | |||||
| 1 | Normal Fuse-off calls | |||||
| 2 | Line Breakdowns | |||||
| 3 | Distribution Transformer failure | |||||
| 4 | Period of Scheduled outage | |||||
| Maximum duration in a single stretch | ||||||
| Restoration of supply by 6.00 Pm | ||||||
| 5 | Street Light Faults | |||||
| Rectification of line faults | ||||||
| Replacement of fused/ defective unit | ||||||
| 6 | Billing Mistakes | |||||
| 7 | Faulty Meters | |||||
| 8 | Voltage unbalance | |||||
| 9 | New connection/additional load/temporary connection | |||||
| 10 | Transfer of ownership and conversion of service | |||||
| 11 | Others |