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State of Bihar - Section
Section 34 in Bihar Electricity Regulatory Commission (Standards of Performance of Distribution Licensee) Regulations, 2006
34. Power to Amend.
- The Commission may at any time add, vary, alter, modify or amend any provisions of these Regulations, as it may deem fit.Appendix-ARegister of Complaints at Complaint Centres and Offices of Junior Engineer/ Assistant Engineer[See Regulation 11(1)]Name of Office.............................| Sl. No. | Time & Date | Name, Address, & Consumer No. of thecomplainant | Unique no. of complaint | Complaints classification | |
| nature of complaint | Complaint Classification & its no. | ||||
| 1 | 2 | 3 | 4 | 5 | 6 |
| Time & Date of redressal of grievance | Total time taken (in Hrs/mts) | No. of consumers affected | Total duration of interruption (8x9) = 10 (inhrs/mts) | Whether redressed within stipulated time as perstandards of performance (Yes/No.) |
| 7 | 8 | 9 | 10 | 11 |
| Classification | Pending complaints of previous month | Complaints received during the month | Total Complaints | No. of Complaints redressed during the month | Balance Complaints to be redressed (4)-(9) | ||||
| in stipulated time | Beyond stipulated time | Total (5) to (8) | |||||||
| Within 50% of stipulated time | Within stipulate of time | Up to double the stipulated time | More than double the stipulated time | ||||||
| 1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9 | 10 |
| A (i) | |||||||||
| A (ii) | |||||||||
| A (iii) | |||||||||
| B (i) | |||||||||
| B (ii) | |||||||||
| C (i) | |||||||||
| C (ii) | |||||||||
| D (i) | |||||||||
| D (ii) | |||||||||
| E (i) | |||||||||
| E (ii) | |||||||||
| F (i) | |||||||||
| F (ii) | |||||||||
| F (iii) | |||||||||
| F (iv) | |||||||||
| G | |||||||||
| H |
| Sl. No. | Service area | No. of complaints received | No. of complaints attended | Overall standard of performance | Variance (%) | |
| Achievement (%) | Target (%) | |||||
| 1 | Normal Fuse-off calls | |||||
| 2 | Line Breakdowns | |||||
| 3 | Distribution Transformer failure | |||||
| 4 | Period of Scheduled outage | |||||
| Maximum duration in a single stretch | ||||||
| Restoration of supply by 6.00 Pm | ||||||
| 5 | Street Light Faults | |||||
| Rectification of line faults | ||||||
| Replacement of fused/ defective unit | ||||||
| 6 | Billing Mistakes | |||||
| 7 | Faulty Meters | |||||
| 8 | Voltage unbalance | |||||
| 9 | New connection/additional load/temporary connection | |||||
| 10 | Transfer of ownership and conversion of service | |||||
| 11 | Others |