Section 14 in Bihar Electricity Regulatory Commission (Standards of Performance of Distribution Licensee) Regulations, 2006
14. Interruptions and Restoration of Supply to Essential Services.
(1)The Licensee shall endeavour to maintain uninterrupted supply for Railways Traction, water supply and hospitals. Whenever there is an interruption, supply shall be restored oh top priority and the rectification work carried out on round the clock basis. During periods of generation shortage, traction loads may be exempted from load relief and power cut.(2)The Licensee shall maintain uninterrupted power supply to process industries. When interruptions occur to process industries, restoration shall be done on top priority and rectification work shall be carried out on round the clock basis. However at the time of release of supply such consumers shall be advised to avail alternate supply from an independent source and also to install captive generators as a standby.
