Section 63(iii) in The Delhi Electricity Supply Code And Performance Standards Regulations, 2007
(iii)In case the Centralised Complaint Receiving Center is aware that the complaint is due to any of the reasons listed at (e) (j) in para 62(iii) above, he shall inform the complainant the reason(s) for power failure and also indicate the approximate time required for restoration of power supply. Nevertheless, he shall register each complaint received and issue a unique complaint number for such complaints also.
