State Consumer Disputes Redressal Commission
Shivam Motors Ltd. vs Laxmi Prasad Jaiswal & Ors. on 8 September, 2023
Appeal No. Shivam Motors Ltd. Vs Laxmi Prasad Jaiswal & 3 Ors. Order Pronounced FA/2022/90 & & On- 08.09.2023 FA/2022/96 Manager, Tata Motors Ltd. Vs. Laxmi Prasad Jaiswal & 3 Ors.
NRrhlx<+ jkT;
miHkksDrk fookn Áfrrks"k vk;ksx] iaMjh jk;iqj lafLFkr fnukad&04-04-2022 vafre rdZ fnukad&11-08-2023 vkns'k fnukad&08-09-2023- vihy Øekad&FA/2022/90 f"koe eksVlZ izkbZosV fyfeVsM] }kjk&izca/kd] VkVk vkWFkksjkbZTM lfoZl LVs"ku] NkrkeqM+k ckbZikl jksM] jk;x<+] rglhy o ftyk jk;x<+ ¼N-x-½ ¼}kjk Jh jkedqekj ekfudiqjh] vf/koDrk okLrs okLrs vihykFkhZ½
----------------- vihykFkhZ@fo:) i{kdkj Øekad&2 fo:) 1- y{eh izlkn tk;loky vk- dUgS;k yky tk;loky] mez&47 o'kZ] fuoklh&okMZ Øekad&17] jk;x<+ jksM] ekSgkikyh] rglhy [kjfl;k] ftyk&jk;x<+ ¼N-x-½ ¼}kjk Jh lw;Zdkar "kekZ] vf/koDrk okLrs mRrjoknh Øekad&1½
----------------mRrjoknh Øekad&1@ifjoknh-
2- izca/kd] VkVk eksVlZ fyfeVsM] vgwjk lsaVj] pkSFkh eafty] 82] egkdkyh dsCl jksM va/ksjh] ,e- vkbZ- Mh- lh- va/ksjh iwoZ] eqEcbZ 400093 ¼egkjk'Vª½ ¼lqJh fiz;k dSorZ vf/koDrk okLrs mRrjoknh Øekad&2½
----------------mRrjoknh Øekad&2@fo:) i{kdkj Øekad&1- 3- izzc/a kd] d`'.kk ,.M daiuh VkVk eksVlZ] lsYl lsaVj czkap jk;x<+] ftany jksM jk;x<] rglhy o ftyk jk;x<+ ¼N-x-½ ¼}kjk Jh fu"kkj [kku vf/koDrk okLrs mRrjoknh Øekad&3½
----------------mRrjoknh Øekad&3@fo:) i{kdkj Øekad&3- 4- izzc/a kd] th- vkj- eksVlZ] VkVk vkWFkksjkbZTM dkef"kZ;y lfoZl lsaVj] th- vkj- ¶;wYl ¼,p-ih-lh-,y-½ ds cxy esa] nsgtjh Nky jksM [kjfl;k] rglhy&[kjfl;k] ftyk jk;x<+ ¼N-x-½ ¼mRrjoknh Øekad&4 vkns"k fnukad&27-07-2023 ds vuqlkj ,di{kh;½
-------------mRrjoknh Øekad&4@ fo:) i{kdkj Øekad&4-
Both Appeal Allowed Page 1 of 19
Appeal No. Shivam Motors Ltd. Vs Laxmi Prasad Jaiswal & 3 Ors. Order Pronounced
FA/2022/90 & & On- 08.09.2023
FA/2022/96 Manager, Tata Motors Ltd. Vs. Laxmi Prasad Jaiswal & 3 Ors.
lafLFkr fnukad&19-04-2022
vafre rdZ fnukad&11-08-2023
vkns'k fnukad&08-09-2023-
vihy Øekad&FA/2022/96
izca/kd] VkVk eksVlZ fyfeVsM] vgwjk lsaVj pkSFkh eafty] 82] egkdkyh dsOl jksM va/ksjh iwoZ eqEcbZ&400093 ¼egkjk'Vª½ ¼}kjk lqJh fiz;k dSorZ] vf/koDrk okLrs vihykFkhZ½
----------------- vihykFkhZ@fo:) i{kdkj Øekad&1- fo:) 1- y{eh izlkn tk;loky vk- dUgS;k yky tk;loky] mez&47 o'kZ] fuoklh&okMZ Øekad&17] jk;x<+ jksM] ekSgkikyh] rglhy [kjfl;k] ftyk&jk;x<+ ¼N-x-½ ¼}kjk Jh lw;Zdkar "kekZ vf/koDrk okLrs mRrjoknh Øekad&1½
----------------mRrjoknh Øekad&1@ifjoknh-
2- izca/kd] f"koe eksVlZ izkbZosV fyfeVsM] jk;x<+] VkVk vkFkksjkbZTM lfoZl LVs"ku NkrkeqM+k ckbZikl jksM] rglhy o ftyk jk;x<+ ¼N-x-½ ¼}kjk Jh jkedqekj ekfudiqjh vf/koDrk okLrs mRrjoknh Øekad&2½
----------------mRrjoknh Øekad&2@ fo:) i{kdkj Øekad&2- 3- izzc/a kd] d`'.kk ,.M daiuh VkVk eksVlZ lsYl lsaVj czkap jk;x<+] ftany jksM jk;x<] rglhy o ftyk jk;x<+ ¼N-x-½ ¼}kjk Jh fu"kkj [kku vf/koDrk okLrs mRrjoknh Øekad&3½
----------------mRrjoknh Øekad&3@ fo:) i{kdkj Øekad&3- 4 izzc/a kd] th- vkj- eksVlZ] VkVk vkWFkksjkbZTM dkef"kZ;y lfoZl lsaVj] th- vkj- ¶;wYl ¼,p-ih-lh-,y-½ ds cxy esa nsgtjh Nky jksM] [kjfl;k] rglhy&[kjfl;k] ftyk jk;x<+ ¼N-x-½ ¼mRrjoknh Øekad&4 vkns"k fnukad&23-02-2023 ds vuqlkj ,di{kh;½
----------------mRrjoknh Øekad&4@ fo:) i{kdkj Øekad&4- le{k% ekuuh; Jh izeksn dqekj oekZ] lnL;-
ekuuh; Jh v"kksd dqekj ywfu;k] lnL;-
vafre rdZ esa mifLFkr& ifjoknh dh vksj Jh lw;Zdkar "kekZ] vf/koDrkA fo:) i{kdkj Øekad&1 dh vksj ls lqJh fiz;k dSorZ] vf/koDRkkA fo:) i{kdkj Øekad&2 dh vksj ls Jh jkedqekj ekfudiqjh] vf/koDrkA fo:) i{kdkj Øekad&3 dh vksj ls Jh fu"kkj [kku] vf/koDrkA fo:) i{kdkj dzekad&4 ,di{kh;A Both Appeal Allowed Page 2 of 19 Appeal No. Shivam Motors Ltd. Vs Laxmi Prasad Jaiswal & 3 Ors. Order Pronounced FA/2022/90 & & On- 08.09.2023 FA/2022/96 Manager, Tata Motors Ltd. Vs. Laxmi Prasad Jaiswal & 3 Ors.
vkns'k ¼ }kjk& izeksn dqekj oekZ] lnL; ½ vihy dzekad&,Q,@2022@90 fo:) i{kdkj dzekad&2 f"koe eksVlZ izkbZosV fyfeVsM }kjk&izca/kd dh vksj ls ,oa vihy dzekd&,Q,@2022@96 fo:) i{kdkj dzekad&1 izca/kd] VkVk eksVlZ fyfeVsM dh vksj ls /kkjk&41 miHkksDrk laj{k.k vf/kfu;e] 2019 ds varxZr ftyk miHkksDrk fookn izfrrks"k vk;ksx] jk;x<+ ¼N-x½ ¼ftls vkxs laf{kIr esa **lacfa /kr ftyk vk;ksx** lacksf/kr fd;k tk,xk½ ds ifjokn izdj.k dzekad&lhlh@2019@485 esa ikfjr vkns'k fnukad&21-02-2022 ftlds }kjk ifjoknh ds ifjokn dks vkaf'kd :i ls Lohdkj djrs gq, ;g vknsf'kr fd;k x;k gS fd ** vkns"k fnukad ls 45 fnol dh vof/k ds Hkhrj fo:) i{kdkjx.k] ifjoknh dks mlds okgu dzekad&lh-th- 13 ,bZ@3714 dks fu%"kqYd ejEer dj iznku djsaxsA fo:) i{kdkjx.k ;fn okgu ejEer djus esa vleFkZ gSa rks mlh ekWMy vFkok mlh dher dk u;k okgu cnydj vkns"k fnukad ls 45 fnol ds Hkhrj iznku djsx a s rFkk ekufld {kfriwfrZ gsrq 5]000@&¼ikap gtkj :i;s½ ,oa okn O;; gsrq 2]000@&¼nks gtkj :i;s½ dk Hkqxrku djsaxs**] ls {kqC/k gksdj izLrqr fd, gSaA 02- mHk; vihy lacfa /kr ftyk vk;ksx] jk;x<+ }kjk ifjokn izdj.k dzekad&lhlh@2019@485 esa ikfjr vkns"k fnukad&21-02-2022 ls mn~Hkwr gS blfy, nksuksa vihyksa dk fujkdj.k bl ,d gh vkns"k }kjk fd;k tk jgk gSA lqfo/kk dh n`f'V ls i{kdkjkaas dks mudh ekSfyd izkfLFkfr ls lacksf/kr fd;k tkosxkA ewy vkns"k vihy dzekad&,Q,@2022@90 esa layXu dh tkos ,oa vkns"k dh izekf.kr izfrfyfi vihy dzekad&,Q,@2022@96 esa layXu dh tkosA Both Appeal Allowed Page 3 of 19 Appeal No. Shivam Motors Ltd. Vs Laxmi Prasad Jaiswal & 3 Ors. Order Pronounced FA/2022/90 & & On- 08.09.2023 FA/2022/96 Manager, Tata Motors Ltd. Vs. Laxmi Prasad Jaiswal & 3 Ors. 03- lacfa /kr ftyk vk;ksx ds le{k ifjoknh dk ifjokn laf{kIr esa bl izdkj jgk gS fd ifjoknh ds gd] LokfeRo o vkf/kiR; dh ,d okgu VkVk ,lhb thi ,Dl ,y jax uhyk baftu uacj&G600WIVDS8G8867931 psfpl Øekad- MAT491014J6H14889 iath;u Øekad-CG.13AE/3714 dks ifjoknh us fo:) i{kdkj Øekad&3 ls Ø; fd;k FkkA ifjoknh us fnukad&15-10-2018 dks 45]000@&¼iSrkyhl gtkj :i;s½ ,oa fnukad&24-10-2018 dks 17]200@&¼l=g gtkj nks lkS :Ik;s½ fo:) i{kdkj dz-&3 dks Hkqxrku fd;k ftldh jlhn iznku fd;k x;k rFkk "ks'k jde 6]000@&¼N% gtkj :i;s½ dks nks&rhu fnuksa esa nsus dk vk"oklu fn;k vkSj mDr okgu dh "ks'k jkf"k ,p- Mh- ch- Qk;usal ls Qk;usal djk fy;k rFkk fnukad&28-10-2018 dks fo:) i{kdkj Ø-&3 ds deZpkjh dks iznku fd;k x;kA ,p- Mh- ch- Qk;usal us viuh vkSipkfjdrk,a iw.kZ dh vkSj ubZ okgu dk jftLVªs"ku o fQVusl izek.k&i= fnukad&01-01-2019 dks iznku dj fn;k x;kA ifjoknh mDr okgu dks vius futh mi;ksx esa fnukad&02-01-2019 ls ysus yxkA ifjoknh ds okgu pkyd iks'kjke efgykus us fnukad&03-03-2019 dks crk;k fd okgu esa f[kapko de gks jgk gS rc ifjoknh vius okgu pkyd ds lkFk fnukad&04-03-2019 dks fo:) i{kdkj Øekad&3 ds ;gka okgu lfoZflax gsrq jk;x<+ ysdj vk;k vkSj okgu esa de f[kapko gksus ds laca/k esa f"kdk;r ntZ djok;k rc fo:) i{kdkj dz-&3 ds deZpkfj;ksa }kjk okgu dh lfoZflax dh xbZ vkSj lfoZflax esa yxus okys jde dh ekax dhA ifjoknh ds okgu pkyd us okgu pykdj ns[kk rks okgu esa f[kapko vc Hkh de Fkk ftldh f"kdk;r fo:) i{kdkj dz-&3 ds deZpkfj;kasa ls dh xbZ vkSj fnukad&04-03-2019 dks VkVk eksVlZ ds dLVej vflLVsaV lsVa j ds Vksy Qzh uacj 18002097979 ij Qksu yxkdj okgu esa f[kapko ds deh ds ckjs esa crk;k rc ifjoknh dks mDr okgu fo:) i{kdkj dz-&4 ds ikl ys tkus dks dgk x;k tgka okgu ysdj tkus ij okgu dh ejEer dh xbZ rc ifjoknh }kjk ejEer Both Appeal Allowed Page 4 of 19 Appeal No. Shivam Motors Ltd. Vs Laxmi Prasad Jaiswal & 3 Ors. Order Pronounced FA/2022/90 & & On- 08.09.2023 FA/2022/96 Manager, Tata Motors Ltd. Vs. Laxmi Prasad Jaiswal & 3 Ors. [kpZ dk Hkqxrku fd;k x;k] tcfd okgu okjaVh ihfj;M esa FkkA fnukad&05-03- 2019 dks fo:) i{kdkj dz-&4 ls okgu fjis;fjax djkus ds 04 fnu ckn okgu iqu% [kjkc gks x;k rc ifjoknh }kjk fo:) i{kdkj Ø-&1 ds Vksy Qzh uacj ij f"kdk;r ntZ djkus ij okgu dk ejEer fd;k x;k] fdarq okgu fnukad&23-04- 2019 dks jkLrs esa gh iqu% [kjkc gks x;k vkSj pkyw ugha gqvk ftls fnukad&26- 04-2019 dks Vkspu dj fo:) i{kdkj dz-&2 ds ikl yk;k tgka mDr okgu 11 fnuksa rd [kM+h jgh vkSj fnukad&07-05-2019 dks okgu dh ejEer gks ikbZ ftls ysdj ifjoknh vius ?kj x;kA ifjoknh dk mDr okgu fnukad&19-05-2019 dks iqu% [kjkc gks x;k ftls fnukad&21-05-2019 dks Vkspu dj fo:) i{kdkj dz- &2 ds ikl ys x;k vkSj rc ls mDr okgu fo:) i{kdkj dz-&2 ds ikl [kM+h gS ftlds laca/k esa ifjoknh }kjk fo:) i{kdkj dz-&1 ds Vksy Qzh uacj ij f"kdk;r dh xbZ ftl ij f"kdk;r uacj&971149624541 ntZ fd;k x;k vkSj dgk x;k fd okgu cuus ij vkidks lwfpr fd;k tkosxkA ifjoknh] fo:) i{kdkj dz-&2 ds ikl vius mDr okgu ds lac/a k esa tkudkjh fy;k rks fo:) i{kdkj dz-&2 ds lqijokbZtj us dgk fd vkidks iSls nsus iM+saxs vU;Fkk okgu dh ejEer ugh agks ik,xhA bl izdkj fo:) i{kdkjx.k }kjk okgu dh lgh lfoZflax u dj rFkk okgu ds ikVZ~l lgh le; ij miyC/k u djkdj ifjoknh dk le; o vkfFkZd {kfr ds lkFk ekufld {kfr dkfjr dj lsok esa deh dh xbZ gS ftlds dkj.k ifjoknh dks ifjokn ykus dh vko";drk iM+h gSA vr% ifjokn Lohdkj dj fo:) i{kdkjx.k ls iz"uk/khu okgu dks Bhd dj fnyk;s tkus vFkok ejEer ugha gks ikus dh fLFkfr esa u;k okgu fnyk;s tkus rFkk "kkjhfjd o ekufld d'V gsrq 50]000@&¼ipkl gtkj :i;s½ ,oa okn O;; 50]000@&¼ipkl gtkj :Ik;s½ o vU; vuqrks'k fnyk;s tkus dk fuosnu fd;k gSA Both Appeal Allowed Page 5 of 19 Appeal No. Shivam Motors Ltd. Vs Laxmi Prasad Jaiswal & 3 Ors. Order Pronounced FA/2022/90 & & On- 08.09.2023 FA/2022/96 Manager, Tata Motors Ltd. Vs. Laxmi Prasad Jaiswal & 3 Ors. 04- lacfa /kr ftyk vk;ksx ds le{k fo:) i{kdkj Øekad&1 dh vksj ls fyf[kr dFku izLrqr dj Lohd`r rF;ksa ds vykok ifjokn ds leLr vfHkopuksa ls badkj djrs gq, ;g cpko fy;k gS fd ifjoknh ds }kjk cscqfu;kn vk/kkj ij ifjokn izLrqr fd;k x;k gS ftlls u rks fdlh izdkj dk fofuekZ.k =qfV vFkok lsokvksa esa fdlh izdkj dh =qfV lkfcr gksrh gSA fo:) i{kdkj dz-&1 okgu dk fuekZrk gS tks [kqnjk cktkj esa okgu foØ; ugha djrk gS] cfYd vf/kd`r Mhyj ds ek/;e ls okgu foØ; djrk gSA fo:) i{kdkj dz-&1 dk ifjoknh ds lkFk dksbZ izkbZosV dkaVsªDV ugha gSA ifjoknh }kjk orZeku ifjokn iz"uxr okgu ds bysfDVªd ikVZ~l [kjkc gksus ds laca/k esa izLrqr fd;k x;k gS tks fd fo:) i{kdkj dz-&1 }kjk fufeZr ugha gS] cfYd vU; fuekZrk daiuh }kjk fo:) i{kdkj dz-&1 dks lIykbZ fd;s tkrs gSa ftls ifjoknh }kjk i{kdkj ugha cuk;k x;k gS vkSj u gh ,p- Mh- ch- Qk;usal lfoZlst fyfeVsM dks i{kdkj cuk;k x;k gS blfy, orZeku ifjokn i{kdkjksa ds vla;kstu nks'k ds dkj.k izpyu ;ksX; ugha gSA fo:) i{kdkj dz-&1 dk dk;kZy; eqacbZ esa fLFkr gS blfy, orZeku ifjokn dh lquokbZ dk {ks=kf/kdkj ekuuh; ftyk vk;ksx dks ugha gSA ifjoknh us iz"uk/khu okgu dks okf.kfT;d iz;kstu gsrq dz; fd;k gS vkSj mlh iz;kstu ls og dke esa ys jgk gS blfy, ifjoknh **miHkksDrk** dh Js.kh esa ugha vkrk gSA okgu esa dksbZ fofuekZ.k nks'k ugha gSA ifjoknh ds okgu dh lfoZl fgLVªh fjdkMZ ls ;g Li'V gS fd iz"uk/khu okgu fnukad&13-04-2019 rd 9865 fdyks ehVj pyus ds mijkar izFke Qzh lfoZl gsrq d`'.kk ,aM daiuh ds ;gka yk;s tkus ij ifjoknh }kjk okgu esa dksbZ Hkh =qfV ntZ ugha djkbZ xbZ gSA ifjoknh }kjk okgu dks fnukad&03-05-2019 dks f"koe eksVlZ] jk;x<+ ds ;gka LVkfVZax izkWCye dh f"kdk;r gsrq yk;s tkus ij tkap esa ;g ik;k x;k Fkk fd okgu dh ¶;wy forj.k ;qfuV =qfViw.kZ gS ftls ifjoknh us vksiu ekdsZV esa yksdj eSdsfud ls Bhd djokdj ok;fjax esa {kfr igqapkbZ xbZ gS tks fd okjaVh "krZ la[;k&05 dk Both Appeal Allowed Page 6 of 19 Appeal No. Shivam Motors Ltd. Vs Laxmi Prasad Jaiswal & 3 Ors. Order Pronounced FA/2022/90 & & On- 08.09.2023 FA/2022/96 Manager, Tata Motors Ltd. Vs. Laxmi Prasad Jaiswal & 3 Ors. Li'V mYya?ku gSA ifjoknh }kjk vius okgu dks tc Hkh lfoZl lsaVj o Mhyj ds ;gka yk;s tkus ij daiuh ds izf"kf{kr eSdsfudksa }kjk okgu dh ejEer okjaVh dh "krksZa ds varxZr ifjoknh dh iw.kZ larqf'V ij fMfyoj fd;k tkrk FkkA iz"uk/khu okgu esa dksbZ fofuekZ.k lac/a kh =qfV ugha gSA fo:) i{kdkj Øekad&1 }kjk lsok esa dksbZ deh ugha dh xbZ gSA ifjoknh] fo:) i{kdkj dz-&1 ls dksbZ vuqrks'k izkIr djus dk vf/kdkjh ugha gSA vr% ifjokn lO;; fujLr fd;s tkus dk fuosnu fd;k gSA 05- lacaf/kr ftyk vk;ksx ds le{k fo:) i{kdkj Øekad&2 dh vksj ls fyf[kr dFku izLrqr dj Lohd`r rF;ksa ds vykok ifjokn ds leLr vfHkopuksa ls badkj djrs gq, ;g cpko fy;k gS fd ifjoknh }kjk ,p- Mh- ch- Qk;usal lfoZl ls yksu de gkbZiksfFkds"ku ,xzhesVa fu'ikfnr dj eky okgu fo:) i{kdkj Øekad&3 ls Ø; fd;k gS vkSj mDr ,xzhesaV esa okgu dk mi;ksx okf.kfT;d iz;kstu mYysf[kr gSA ifjoknh }kjk iz"uk/khu okgu dk pkyu Lo;a }kjk fd;k tkuk mYysf[kr ugha fd;k gS ,slh fLFkfr esa iz"uk/khu okgu dk pkyu ifjoknh ds Lo;a ,oa ifjokj ds thfodksiktZu gsrq fd;k tkuk ugha ekuk tk ldrkA ifjoknh iz"uk/khu okgu dk pkyu okgu pkyd dks ifjJe nsdj okf.kfT;d ykHk dekus gsrq djrk gSA vr% ifjoknh **miHkksDrk** dh Js.kh esa ugha vkrk gSA ifjoknh us iz"uk/khu okgu yksu ,xzhesVa fu'ikfnr dj dz; fd;k gS ,slh fLFkfr esa okgu dk Lokeh Qk;usl a daiuh gS ftls ifjoknh }kjk i{kdkj ugha cuk;k x;k gSA ifjoknh us fo:) i{kdkj dz-&2 dks feF;k vk/kkjksa ij i{kdkj ds :i esa la;ksftr dj ifjokn izLrqr fd;k gS tks izpyu ;ksX; ugha gSA ifjoknh us okgu de f[kapko ds laca/k esa dksbZ nLrkost izLrqr ugha fd;k gSA izFke ckj fnukad&02-04-2019 dks okgu 10241 fd- eh- pyus ds ckn ifjoknh us okgu dks pkyw gkykr esa yk;k Fkk rc fo:) i{kdkj dz-&2 us okjaVh "krZ ds Both Appeal Allowed Page 7 of 19 Appeal No. Shivam Motors Ltd. Vs Laxmi Prasad Jaiswal & 3 Ors. Order Pronounced FA/2022/90 & & On- 08.09.2023 FA/2022/96 Manager, Tata Motors Ltd. Vs. Laxmi Prasad Jaiswal & 3 Ors. vuqlkj fu%"kqYd lfoZflax dj ifjoknh dh iw.kZ larqf'V esa fnukad&04-04-2019 dks ifjoknh dks okgu lkSai fn;k FkkA fnukad&23-04-2019 dks iz"uk/khu okgu [kjkc gksus dh dksbZ tkudkjh ;k lwp w uk fo:) i{kdkj dz-&2 dks ugha gS ,oa fnukad&26-04-2019 dks okgu dks Vkspu dj fo:) i{kdkj dz-&2 ds laLFkku esa ykus dk dFku iw.kZr% >wBk ,oa eux<+ar gSA ifjoknh us fnukad&01-05-2019 dks okgu 12452 fd- eh- pyus ds ckn okgu esa LVkfVZax leL;k dks ysdj lfoZflax gsrq yk;k Fkk ftls izf"kf{kr eSdsfudksa ds }kjk tkap&ij[k dj [kjkch dh tkudkjh izkIr dj fnukad&03-05-2019 dks tkWc dkMZ izkjaHk fd;k x;k vkSj tkap esa ;g ik;k x;k fd okgu dh ¶;wy forj.k ;wfuV =qfViw.kZ gS tks yksdy eSdsfud ls Bhd djokus ds dkj.k ok;fjax esa {kfr igqapus ls gqbZ gS tks okjaVh fu;eksa dk mYya?ku gSA fo:) i{kdkj dz-&2 ds laLFkku esa r`rh; ,oa vafre ckj iz"uk/khu okgu 12987 fd- eh- pyus ds mijkar LVkfVZax leL;k dks ysdj fnukad&06-07-2019 dks ejEer gsrq yk;k x;k ftls iw.kZ nq:Lr dj o ikVZ~l cny dj fnukad&20-07-2019 dks okgu iwjh rjg Bhd dj okjaVh dk ykHk nsrs gq, fu%"kqYd ejEer dj ejEer"kqnk okgu ys tkus gsrq ifjoknh dks vusd ckj nwjHkk'k ij lwpuk nh xbZ ,oa fnukad&10-08-2019 dks i= izsf'kr fd;k x;k ,oa fnukad&20-09-2019 dks fjekbZUMj ysVj i= izsf'kr fd;k x;k ftlesa ;g Hkh mYysf[kr gS fd vU;Fkk ifjfLFkfr esa 500@&¼ikap lkS :i;s½ ikfdZax pktZ fnukad&1 vDVwcj ls ns; gksxk] mlds ckn Hkh ifjoknh }kjk okgu dks ugha ys x;k gSA ifjoknh us fofHkUu frfFk;ksa esa rhu ckj okgu dks lfoZflax gsrq fo:) i{kdkj dz-&2 ds laLFkku eas ysdj vk;k rc fo:) i{kdkj dz-&2 us okgu dh lfoZflax okjaVh fu;e ,oa "krksZa ds varxZr ifjoknh dh iw.kZ larqf'V eas fd;k gSA ifjoknh ds }kjk iz"uk/khu okgu esa rduhdh =qfV gksus dk vk/kkj ysdj ifjokn izLrqr fd;k gS] tcfd rduhdh =qfV gksus ckor~ dksbZ fo"ks'kK vfHker izdj.k esa izLrqr ugha gSA ifjoknh ds }kjk fcuk fdlh vk/kkj ds fo:) i{kdkj dz -&2 dks Both Appeal Allowed Page 8 of 19 Appeal No. Shivam Motors Ltd. Vs Laxmi Prasad Jaiswal & 3 Ors. Order Pronounced FA/2022/90 & & On- 08.09.2023 FA/2022/96 Manager, Tata Motors Ltd. Vs. Laxmi Prasad Jaiswal & 3 Ors. O;FkZ esa ijs"kku djus dh fu;r ls f"kdk;r izLrqr fd;k gS ,oa tku&cw>dj nqHkkZouk ls xzLr gksdj ejEer"kqnk okgu dks vusdkas ckj ekSf[kd ,oa fyf[kr lwpuk ds ckn Hkh ugha ys tk jgk gS ftlds dkj.k fo:) i{kdkj dz-&2 ds laLFkku esa LFkku vo:) gks jgk gS ftlds dkj.k fo:) i{kdkj dz -&2] ifjoknh ls 500@&¼ikap lkS :Ik;s½ izfrfnu dh nj ls fnukad&01 vDVwcj 2019 ls okgu ys tkus dh frfFk rd dk ikfdZax pktZ izkIr djus dk vf/kdkjh gSA fo:) i{kdkj dz-&2 }kjk lsok esa dksbZ deh ugha fd;k gSA vr% ifjokn lO;; fujLr fd;s tkus dk fuosnu fd;k gSA 06- lacaf/kr ftyk vk;ksx ds le{k fo:) i{kdkj Øekad&3 ,di{kh; jgk gS ,oa mldh vksj ls dksbZ fyf[kr dFku] "kiFk&i= ,oa nLrkost izLrqr ugha gSA 07- lacfa /kr ftyk vk;ksx ds le{k fo:) i{kdkj Øekad&4 dh vksj ls fyf[kr dFku izLrqr dj Lohd`r rF;ksa ds vykok ifjokn ds leLr vfHkopuksa ls badkj djrs gq, ;g cpko fy;k gS fd ifjoknh }kjk izdj.k esa okLrfod :Ik ls fdl fo:) i{kdkj ls vuqrks'k izkIr djuk pkgrk gS] ogh Li'V ugha fd;k x;k gS vkSj u gh fo:) i{kdkj dz-&2 dk nkf;Ro fdl izdkjs ls gS og Hkh Li'V ugha gSA ifjoknh }kjk izLrqr f"kdk;r iw.kZ :Ik ls feF;k gSA fo:) i{kdkj dz-&4 }kjk lsok esa dksbZ deh ugha dh xbZ gSA ifjoknh] fo:) i{kdkj Øekad&4 ls fdlh izdkj dk vuqrks'k ikus dk vf/kdkjh ugha gSA vr% ifjokn fujLr fd;s tkus dk fuosnu fd;k gSA 08- lacfa /kr ftyk vk;ksx us mHk;i{k dh vksj ls izLrqr vfHkopu] "kiFk&i= ,oa nLrkosth lk{;ksa dh foospuk Ik"pkr~ ifjoknh ds ifjokn dks vkaf"kd :Ik ls Lohdkj djrs gq, Åij dafMdk&1 esa of.kZr vuqlkj vuqrks'k iznku fd;k gS ftlds fo:) mHk; vihy gSA Both Appeal Allowed Page 9 of 19 Appeal No. Shivam Motors Ltd. Vs Laxmi Prasad Jaiswal & 3 Ors. Order Pronounced FA/2022/90 & & On- 08.09.2023 FA/2022/96 Manager, Tata Motors Ltd. Vs. Laxmi Prasad Jaiswal & 3 Ors. 09- vihy dzekad&,Q,@2022@90 ds vihykFkhZ dh vksj ls fyf[kr rdZ izLrqr dj ;g vfHkdFku fd;k gS fd ifjoknh }kjk fo:) i{kdkj dz-&1 }kjk fufeZr iz"uxr okgu dks fo:) i{kdkj dz-&3 ls fnukad&15-10-2018 dks dz; fd;k FkkA ifjoknh ds vuqlkj fnukad&04-03-2019 dks mlds okgu pkyd iks'kjke }kjk mls crk;k x;k fd okgu esa f[kapko de gS rc mDr okgu dks fnukad&05-03-2019 dks fo:) i{kdkj dz-&4 ds ;gka ejEer gsrq ysdj x;k] fdarq fo:) i{kdkj dz-&4 }kjk okjaVh vof/k ds Hkhrj ejEer [kpZ ysdj lsok esa deh dh gSA ifjoknh us viuh mDr okgu dks fo:) i{kdkj dz-&2 ds laLFkku esa fnukad&02-04-2019 dks 10241 fd- eh- pyus ds ckn pkyw gkyr esa lfoZflax gsrq yk;k Fkk ftls okjaVh ds fu;e ,oa "krksZa ds v/khu fu%"kqYd lfoZflax djds nh xbZA nksckjk mDr okgu dks ifjoknh us pkyw gkyr esa LVkfVZax leL;k crkrs gq, fnukad&01-05-2019 dks 12452 fd- eh- pyus ds ckn yk;k rc ifjoknh ds okgu easa ¶;wy forj.k CykWd vlsEcyh cnydj iwjh rjg ls Bhd djds fn;k x;kA rhljh ckj ifjoknh dh okgu iqu% fnukad&06-07-2019 dks 12987 fd- eh- pyus ds Ik"pkr~ fo:) i{kdkj dz-&2 ds laLFkku esa yk;k x;k rc fo:) i{kdkj dz-&2 }kjk okajVh ds fu;e ,oa "krksZa ds v/khu fu%"kqYd vko";d ikVZ~l cnydj okgu dh ejEer dj nh xbZ ftldk tkWc dkMZ ,oa VSDl buokbZl vks- ih- 2 izn"kZ&5 ,oa vks- ih- 2 izn"kZ&7 gS vkSj okgu rS;kj gksus dh lwpuk nwjHkk'k ls ifjoknh dks nh xbZ ,oa fnukad&10-08-2019 dks i= izsf'kr fd;k x;k rFkk fnukad&20-09-2019 dk Lej.k i= izsf'kr fd;k x;k] fdarq ifjoknh viuh okgu dks ysdj ugha x;kA okgu dz; fnukad&15-10-2018 ls fnukad&06-07-2019 rd yxHkx 12987 fd- eh- py pqdk gSA ifjoknh us vius ifjokn esa Lo;a ;g Lohdkj fd;k gS fd ifjoknh ds MªkbZoj iks'kjke efgykus us mls crk;k Fkk fd okgu eas f[kapko de gks jgk gS] blls Li'V gS fd ifjoknh }kjk vius mDr okgu dk pkyu okgu pkyd ls djok;k tk jgk gSA ,slh fLFkfr esa ifjoknh Both Appeal Allowed Page 10 of 19 Appeal No. Shivam Motors Ltd. Vs Laxmi Prasad Jaiswal & 3 Ors. Order Pronounced FA/2022/90 & & On- 08.09.2023 FA/2022/96 Manager, Tata Motors Ltd. Vs. Laxmi Prasad Jaiswal & 3 Ors. **miHkksDrk** dh Js.kh esa ugha vkrk gSA fo:) i{kdkj dz-&2 }kjk lsok esa dksbZ deh ugha dh xbZ gS] fdarq mDr rF;ksa dks vuns[kk dj ekuuh; ftyk vk;ksx }kjk =qfViw.kZ vkns"k ikfjr fd;k x;k gS tks fLFkj j[ks tkus ;ksX; ugha gSA vr% vihy Lohdkj dj lacfa /kr ftyk vk;ksx }kjk ikfjr vkyksP; vkns"k vikLr fd;s tkus dk fuosnu fd;k gSA fo:) i{kdkj dz-&2 dh vksj ls vius rdZ ds leFkZu esa Laxmi Engineering Works Vs. P. S. G. Industrial Institute AIR 1995 SUPREME COURT 1428, First Appeal No. 888 of 2013 Jasobanta Narayan Ram Vs. The Branch Manager L & T Finance Limited, Decided on-04.03.2014 & Revision Petition NO. 2909 of 2010 Jogender Singh Vs. M/s. Cholamandalam DBS Finance Ltd. & Anr., Decided on-20.01.2011 dk voyacu fy;k x;k gSA 10- vihy dzekad&,Q,@2022@96 ds vihykFkhZ dh vksj ls milatkr gksus okyh fonq'kh vfHkHkk'kd lqJh fiz;k dSorZ dk ;g rdZ gS fd ifjoknh us fo:) i{kdkj dz-&1 }kjk fufeZr iz"uxr okgu fo:) i{kdkj dz-&3 ls Ø; fd;k gS vkSj VkVk eksVlZ dk iz/kku dk;kZy; eqEcbZ esa fLFkr gS tks fd ekuuh; ftyk vk;ksx ds LFkkuh; {ks=kf/kdkj esa ugha vkrk gSA ifjoknh us ,p- Mh- ch- Qkbusal lfoZlsl fyfeVsM dks izdj.k esa i{kdkj ugha cuk;k gS] bl dkj.k vko";d i{kdkj u cuk;s tkus ds nks'k ds dkj.k izdj.k dkuwuu pyus ;ksX; ugha gSA ifjoknh dk iz"uxr okgu dkef"kZ;y okgu gS] bl dkj.k ifjoknh miHkksDrk laj{k.k vf/kfu;e] 2019 dh /kkjk 2 ¼7½ ds varxZr **miHkksDRkk** dh ifjHkk'kk esa ugha vkrk gSA ifjoknh dk okgu fnukad&28-09-2019 rd 12987 fdeh py pqdk gS ,oa okgu esa dksbZ mRikndh; =qfV ugha gS bl dkj.k okgu ds batu dks cnys tkus dh vko";drk ugha gSA ekuuh; ftyk vk;ksx us ;g le>us esa Hkwy ,oa pwd dh gS fd ifjoknh dk okgu tc Hkh fdlh Hkh f"kdk;r ds fuokj.k gsrq vf/kd`r lsaVj o Mhyj ds ;gka yk;k x;k gS rc ogka ij mifLFkr daiuh ds izf"kf{kr eSdsfudksa }kjk ifjoknh ds okgu dh ejEer okjaVh dh "krksZa ds varxZr Both Appeal Allowed Page 11 of 19 Appeal No. Shivam Motors Ltd. Vs Laxmi Prasad Jaiswal & 3 Ors. Order Pronounced FA/2022/90 & & On- 08.09.2023 FA/2022/96 Manager, Tata Motors Ltd. Vs. Laxmi Prasad Jaiswal & 3 Ors. dj okgu ifjoknh dks iw.kZ larqf'V ij iznku fd;k x;k gSA ifjoknh }kjk fcuk fdlh dkj.k ds fo:) i{kdkj Øekad&1 dks ifjokn esa i{kdkj cuk;k x;k gS ftl dkj.k ifjoknh dk ifjokn vuko";d :i ls i{kdkj cuk;s tkus ds nks'k ds dkj.k fujLr fd;s tkus ;ksX; gSA fo:) i{kdkj Øekad&1 dh vksj ls lsok esa dksbZ deh ugha dh xbZ gSA vr% vihy Lohdkj dj lacfa /kr ftyk vk;ksx }kjk ikfjr vkyksP; vkns"k vikLr fd;s tkus dk fuosnu fd;k gSA 11- fo:) i{k Øekad&3 dh vksj ls milatkr gksus okys fo}ku vf/koDRkk Jh fu"kkj [kku us fyf[kr rdZ izLrqr dj ;g vfHkdFku fd;k gS fd fo:) i{k Øekad&3 }kjk okgu dk foØ; fd;k x;k gS rFkk mldk Mhyjf"ki@lsYl jk;x<+ esa can gks pqdk gSA fo:) i{kdkj dz-&3 ds le{k ifjoknh }kjk flQZ ,d ckj fnukad&04-03-2019 dks okgu lfoZfalax gsrq yk;k x;k Fkk] mlds i"pkr~ dHkh Hkh ifjoknh }kjk fo:) i{kdkj dz-&3 ds le{k okgu lfoZflax gsrq ugha yk;k x;k gSA ekuuh; ftyk vk;ksx us bl ckr dh =qfV dh gS fd izLrqr ifjokn esa foRrh; lqfo/kk iznku djus okyh daiuh ,p- Mh- ch- Qkbusal fyfeVsM dks Hkh i{kdkj ugha cuk;k x;k gS rFkk ifjoknh ds ikl dkef"kZ;y okgu gS ftlds dkj.k ifjoknh] miHkksDrk laj{k.k vf/kfu;e] 2019 dh /kkjk 2 ¼7½ ds varxZr **miHkksDRkk** dh ifjHkk'kk esa ugha vkrk gSA iz"uxr okgu esa dksbZ fofuekZ.k laca/kh =qfV ugha gSA ekuuh; ftyk vk;ksx us ;g le>us esa Hkwy dh gS fd iz"uxr okgu 12987 fd- eh- py p`qdk Fkk ftlls ;g izekf.kr gksrk gS fd iz"uxr okgu lM+d esa pyus ;ksX; csgrjhu fLFkfr esa gSA ekuuh; ftyk vk;ksx us ;g Hkh le>us esa Hkwy dh gS fd iz"uxr okgu izFke Qzh lfoZflax gsrq fo:) i{kdkj dz-&3 ds ikl yk;k x;k Fkk rc mlesa dksbZ Hkh [kkeh ntZ ugha dh xbZ Fkh rFkk fo:) i{kdkj dz-&3 }kjk izf"kf{kr eSdsfud ds ek/;e ls okgu dh lfoZflax dj okgu ifjoknh dks iznku fd;k x;k Fkk mlds Ik"pkr~ ifjoknh dHkh Both Appeal Allowed Page 12 of 19 Appeal No. Shivam Motors Ltd. Vs Laxmi Prasad Jaiswal & 3 Ors. Order Pronounced FA/2022/90 & & On- 08.09.2023 FA/2022/96 Manager, Tata Motors Ltd. Vs. Laxmi Prasad Jaiswal & 3 Ors. Hkh fo:) i{kdkj d-&3 ds ikl viuk okgu ysdj ugha vk;k gSA fo:) i{kdkj dz-&3 }kjk lsok esa dksbZ deh ugha dh xbZ gSA vr% lacfa /kr ftyk vk;ksx }kjk ikfjr vkns"k dks vikLr fd;s tkus dk fuosnu fd;k gSA 12- uksfVl rkehyh ds ckotwn Hkh fo:) i{kdkj Øekad&4 dh vksj ls dksbZ mifLFkr ugha gksus ij mlds fo:) ,di{kh; dk;Zokgh dh xbZ gSA 13- ifjoknh dh vksj ls milatkr gksus okys fo}ku vfHkHkk'kd Jh lw;Zdkar "kekZ us lacfa /kr ftyk vk;ksx }kjk ikfjr vkns"k dk leFkZu djrs gq, mHk; vihy vikLr fd;s tkus dk fuosnu fd;k gS A 14- geus mHk;i{k ds fo}ku vfHkHkk'kdx.k ds rdZ Jo.k fd, rFkk lacfa /kr ftyk vk;ksx }kjk ikfjr vkns"k ,oa ewy vfHkys[k dk voyksdu fd;kA 15- izdj.k esa ;g rF; vfookfnr gS fd ifjoknh us fo:) i{kdkj dz-&1 }kjk fufeZr okgu VkVk , lh b thi baftu uacj&G600WIVDS8G8867931 psfpl Øekad-MAT491014J6H14889 iath;u Øekad-CG.13AE 3714 dks fo:) i{kdkj Øekad&3 ls Ø; fd;k FkkA 16- fo:) i{kdkjx.k ds fo)ku vfHkHkk'kdx.k dk rdZ gS fd ifjoknh }kjk ,p- Mh- ch- Qk;usal lfoZlsl dks i{kdkj ugha cuk;k x;k gS ftlds dkj.k izdj.k izpyu ;ksX; ugha gSA bl laca/k esa gekjk ;g voyksdu gS fd orZeku izdj.k iz"uk/khu okgu easa [kjkch ds laca/k esa izLrqr gS ftlls Qk;usal daiuh dk dksbZ ysuk&nsuk ugha gS blfy, Qk;usal daiuh vko";d i{kdkj ugha gSA vr% bl laca/k esa fo:) i{kdkjx.k }kjk dh xbZ vkifRr Lohdkj ;ksX; ugha gSA fo:) i{kdkj dz-&1 ds fo)ku vfHkHkk'kd dk rdZ gS fd fo:) i{kdkj dz -&1 Both Appeal Allowed Page 13 of 19 Appeal No. Shivam Motors Ltd. Vs Laxmi Prasad Jaiswal & 3 Ors. Order Pronounced FA/2022/90 & & On- 08.09.2023 FA/2022/96 Manager, Tata Motors Ltd. Vs. Laxmi Prasad Jaiswal & 3 Ors. dk dk;kZy; eqEcbZ esa fLFkr gS blfy, izdj.k dh lquokbZ dk {ks=kf/kdkj ekuuh; ftyk vk;ksx dks ugha gSA bl laca/k esa gekjk ;g voyksdu gS fd fo:) i{kdkj dz-&1 vius vf/kd`r fodzsrkvksa ds ek/;e ls jk;x<+ esa dkjksckj djrk gS vkSj iz"uxr okgu ifjoknh us jk;x<+ ls dz; fd;k gS vkSj mldh jkf"k dk Hkqxrku jk;x<+ esa fd;k gS blfy, lacfa /kr ftyk vk;ksx dks izdj.k dh lquokbZ dk LFkkuh; {ks=kf/kdkj izkIr gSA vr% bl laca/k esa fo:) i{kdkj dz - 1 dh vksj ls dh xbZ vkifRr Hkh Lohdkj ;ksX; ugha gSA 17- fo:) i{kdkjx.k ds fo)ku vfHkHkk'kd dk ;g Hkh rdZ gS fd ifjoknh dk iz"uk/khu okgu okf.kfT;d okgu gS vkSj ifjoknh }kjk mDr okgu mi;ksx O;kolkf;d iz;kstu gsrq fd;k tkrk gS ftlds pkyu gsrq ifjoknh us okgu pkyd fu;qDr fd;k gSA blfy, ifjoknh **miHkksDrk** dh Js.kh esa ugha vkrk gS vkSj orZeku ifjokn izpyu ;ksX; ugha gSA ifjoknh dh vksj ls lfVZfQdsV vkWQ jftLVªs"ku izn"kZ lh&1 izLrqr fd;k x;k gS ftlds Dykl esa xqM~l dSfj;j ,oa VªkaliksVZ okgu mYysf[kr gS rFkk fQVusl lfVZfQdsV izn"kZ lh&2 esa Hkh VªkaliksVZ okgu ,oa xqM~l dSfj;j gsrq fQVusl izek.k&i= tkjh fd;k tkuk mYysf[kr gSA ifjoknh dh vksj ls vius ifjokn esa Hkh iz"uk/khu okgu dk pkyu okgu pkyd ls djokuk mYysf[kr fd;k gSA ifjoknh us vius ifjokn esa dgha Hkh ;g mYysf[kr ugha fd;k gS fd mlus mDr okgu Lo jkstxkj rFkk vius ifjokj ds thfodksiktZu gsrq dz; fd;k gSA bl izdkj Li'V gS fd ifjoknh us iz"uk/khu okgu okf.kfT;d iz;kstu ,oa ykHk vftZr djus ds fy, dz; fd;k gS ftlds dkj.k ifjoknh **miHkksDrk** dh Js.kh esa ugha vkrk gSA 18- Laxmi Engineering Works Vs. P. S. G. Industrial Institute (Supra) esa ekuuh; loksZPp U;k;ky; }kjk ;g fu/kkZfjr fd;k x;k gS fd%& Both Appeal Allowed Page 14 of 19 Appeal No. Shivam Motors Ltd. Vs Laxmi Prasad Jaiswal & 3 Ors. Order Pronounced FA/2022/90 & & On- 08.09.2023 FA/2022/96 Manager, Tata Motors Ltd. Vs. Laxmi Prasad Jaiswal & 3 Ors.
"12. ................
"The explanation excludes certain purposes from the purview of the expression "commercial purpose" - a case of exception to an exception. Let us elaborate: a person who buys a typewriter or a car and uses them for his personal use is certainly a consumer but a person who buys a typewriter or a car for typing others' work for consideration or for plying the car as a taxi can be said to be using the typewriter/car for a commercial purpose. The explanation however clarifies that in certain situations, purchase of goods for "commercial purpose" would not yet take the purchaser out of the definition o expression "consumer". If the commercial use is by the purchaser himself for the purpose of earing his livelihood by means of self- employment, such purchaser of goods is yet a "consumer". In the illustration given above, if the purchaser himself works on typewriter or plies the car as a taxi himself, he does not cease to be a consumer. In other words, if the buyer of goods uses them himself, i.e., by self- employment, for earning his livelihood, it would not be treated as a "commercial purpose" and he does not cease to be a consumer for the purposes of the Act. The explanation reduces the question, what is a "commercial purpose", to a question of fact to be decided in the facts of each case. It is not the value of the goods that matters but the purpose to which the goods bought are put to. The several words employed in the explanation, viz., "uses them by himself", "exclusively for the purpose of earning his livelihood" and "by means of self-employment" make the intention of Parliament abundantly clear, that the goods bought must be used by the buyer himself, by employing himself for earning his livelihood. A few more illus- trations would serve to emphasis what we say. A person who purchases an auto-rickshaw to ply it himself on hire for earning his livelihood would be a consumer. Similarly, a purchaser of a truck who purchases it for plying it as a public carrier by himself would be a consumer. A person who purchases a lathe machine or other machine to operate it himself for earning his livelihood would be a consumer. (In the above illustrations, if such buyer takes the assistance of one or two persons to assist/help him in operating the vehicle or machinery, he does not cease to be a consumer.) As against this a person who purchases an auto-rickshaw, a car or a lathe machine or other machine to be plied or operated exclusively by another person would not be a consumer. This is the necessary limitation flowing from the Both Appeal Allowed Page 15 of 19 Appeal No. Shivam Motors Ltd. Vs Laxmi Prasad Jaiswal & 3 Ors. Order Pronounced FA/2022/90 & & On- 08.09.2023 FA/2022/96 Manager, Tata Motors Ltd. Vs. Laxmi Prasad Jaiswal & 3 Ors.
expressions "used by him", and "by means of self-employment" in the explanation. The ambiguity in the meaning of the words "for the purpose of earning his livelihood" is explained and clarified by the other two sets of words."
19- mHk;i{kksa dh vksj ls izLrqr vfHkopu] "kiFk&i= ,oa nLrkostksa ls ge ;g ikrs gSa fd ifjoknh us fnukad&15-10-2018 dks iz"uxr okgu dz; fd;k FkkA ifjoknh dk ;g rdZ gS fd iz"uk/khu okgu esa dz; fnuka d ls gh f[kapko de gks jgk Fkk rc ifjoknh us vius okgu pkyd ds lkFk fnukad&04-03-2019 dks fo:) i{kdkj Øekad&3 ds ;gka okgu lfoZflax gsrq yk;k vkSj okgu esa de f[kapko gksus ds laca/k esa f"kdk;r ntZ djok;k rc fo:) i{kdkj dz -&3 ds deZpkfj;ksa }kjk okgu dh lfoZflax dh xbZ vkSj lfoZflax esa yxus okys jde dh ekax dh] fdarq tkWc dkMZ fnukad&04-03-2019 esa mDr rF; dk mYys[k ugha gS vkSj Qzh lfoZflax fd;k tkuk rFkk baftu vkW;y ,oa ikVZ~l dk pktZ fy;k tkuk nf"kZr gSA ifjoknh ds fo)ku vfHkHkk'kd dk ;g Hkh rdZ gS fd fo:) i{kdkj dz-&3 }kjk okgu dh lfoZflax ,oa ejEer fd;s tkus ds mijkar ifjoknh ds okgu pkyd us okgu pykdj ns[kk rks okgu esa f[kapko vc Hkh de Fkk ftldh fo:) i{kdkj dz-&3 ds deZpkfj;kasa ls dh xbZ vkSj fnukad&04-03-2019 dks VkVk eksVlZ ds dLVej vflLVsaV lsaVj ds Vksy Qzh uacj 18002097979 ij Qksu yxkdj okgu esa f[kapko ds deh ds ckjs esa crk;k rc ifjoknh dks mDr okgu fo:) i{kdkj dz-&4 ds ikl ys tkus dks dgk x;k tgka okgu ysdj tkus ij okgu dh ejEer dh xbZ vkSj ifjoknh us okgu ejEer dk [kpZ fy;k x;k] tcfd okgu okjaVh vof/k esa FkhA mDr laca/k esa ifjoknh dh vksj ls izn"kZ lh&6 buokbZl fnukad&05-03-2019 izLrqr fd;k x;k gS ftlesa ok;fjax ds laca/k esa pktZ fy;k x;k gS ,oa baftu psfdax ds laca/k esa dksbZ pktZ ugha fy;k x;k gSA Both Appeal Allowed Page 16 of 19 Appeal No. Shivam Motors Ltd. Vs Laxmi Prasad Jaiswal & 3 Ors. Order Pronounced FA/2022/90 & & On- 08.09.2023 FA/2022/96 Manager, Tata Motors Ltd. Vs. Laxmi Prasad Jaiswal & 3 Ors. 20- izdj.k esa izLrqr nLrkostksa ds voyksdu mijkar ge ;g Hkh ikrs gSa fd ifjoknh us viuh mDr okgu dks fo:) i{kdkj dz-&2 ds laLFkku esa fnukad&02- 04-2019 dks 10241 fd- eh- pyus ds ckn pkyw gkyr esa lfoZflax gsrq yk;k Fkk ftls okjaVh ds fu;e ,oa "krksZa ds v/khu fu%"kqYd lfoZflax djds nh xbZ tks fd vks-ih-2 izn"kZ&1 ls izekf.kr gSA ifjoknh us iqu% iz"uk/khu okgu pkyw gkyr esa LVkfVZax leL;k crkrs gq, fnukad&01-05-2019 dks 12452 fd- eh- pyus ds ckn yk;k rc ifjoknh ds okgu easa ¶;wy forj.k CykWd vlsEcyh cnydj iwjh rjg ls Bhd djds fn;k x;k tks fd vks- ih-2 izn"kZ&2 ls izekf.kr gSA ifjoknh dh okgu iqu% fnukad&06-07-2019 dks 12987 fd- eh- pyus ds Ik"pkr~ fo:) i{kdkj dz-&2 ds laLFkku esa yk;k x;k rc fo:) i{kdkj dz -&2 }kjk okajVh ds fu;e ,oa "krksZa ds v/khu fu%"kqYd vko";d ikVZ~l cnydj okgu dh ejEer dj nh xbZ ftldk tkWc dkMZ ,oa VSDl buokbZl vks- ih- 2 izn"kZ&5 ls 7 gS vkSj okgu rS;kj gksus dh lwpuk nwjHkk'k ls ifjoknh dks nh xbZ ,oa fnukad&10- 08-2019 dks i= izsf'kr fd;k x;k rFkk fnukad&20-09-2019 dks Lej.k i= Hkh izsf'kr fd;k x;k] fdarq ifjoknh viuh okgu dks ysdj ugha x;k tks fd vks-ih-2 izn"kZ&11 ls izekf.kr gSA 21- fo:) i{kdkj dz-&2 dh vksj ls okjaVh dh fu;e ,oa "krsZa izLrqr dh xbZ gS ftldh dafMdk&4 ,oa 5 fuEukuqlkj gS%& **4- tks iqtZs tSls fd Vk;j] cSVjh] jcj ds iqtsZ] fctyh dk lkeku estfjax bULVªqesaV] Mhty bUtsD"ku iai gekjs }kjk fufeZr ugha gS ijUrq vU; daiuh }kjk cuk;s tkSj lIykbZ fd;s x;s gSaA bl lek"oklu esa ugha vkrs] ysfdu gj okgu [kjhnnkj dks mu iwtksZa ds fy;s mruk gh dkuwuh gd gS ftruk mudh lek"oklu ds fy;s gesa gSA 5- ;g okjaVh ykxw ugha ekuh tk,xh ;fn xkM+h ;k fdlh Hkkx dks gekjs lsYl o lfoZl izfr'Bku] gekjs izkf/kd`r Mhyj ;k mi Mhyj] ;k lfoZl dsUnz ij nq:Lr ;k cnyk u x;k gS ;k nq:Lrh djrs le; gekjs Both Appeal Allowed Page 17 of 19 Appeal No. Shivam Motors Ltd. Vs Laxmi Prasad Jaiswal & 3 Ors. Order Pronounced FA/2022/90 & & On- 08.09.2023 FA/2022/96 Manager, Tata Motors Ltd. Vs. Laxmi Prasad Jaiswal & 3 Ors.
LVSaMMZ fjisvj fof/k dk ikyu ugha fd;k x;k gks ;k xkM+h ;k mlds fdlh Hkkx dk nq:i;ksx gqvk gS] ykijokgh cjrh xbZ gS] vuqfpr ;k vi;kZIr j[k&j[kko o lfoZl ;k nq?kZVuk ;k gekjs }kjk fuf"pr fd, x;s ls vf/kd Hkkj yknk x;k] ;k gekjs pkyd dh lfoZl iqfLrdk esa crk, x, vuqns"kksa ds vuqlkj xkM+h dh lfoZl gekjs lfoZl izfr'Bku ;k gekjs lsYl ;k gekjs izkf/kd`r Mhyj ;k mlds mi Mhyj ;k lfoZl dsUnzksa }kjk ugha djokbZ x;h gSA** 22- fo:) i{kdkj dz-&2 dh vksj ls tkWc dkMZ vks-ih-2 izn"kZ&2 izLrqr fd;k x;k gS ftlesa LVkfVZax izkWCye mYysf[kr gS rFkk ;g Vhi vafdr dh xbZ gS fd "Fuel distribution unit is defact due to some wiring has been damages repair at local garage.........at customer end hence we are going to charge the above spair under paid basis & warranty has been rejected." ftlls Li'V gS fd ifjoknh }kjk iz"uk/khu okgu dks vU; fdlh yksdy eSfdfud ls lq/kjok;k x;k gS tks fd okjaVh ds fu;e ,oa "krksZa dk mYya?ku gSA vr% ifjoknh dk ;g rdZ Lohdkj ;ksX; ugha gS fd okjaVh vof/k esa lfoZflax ,oa ejEer dk pktZ fy;k x;kA ifjoknh dh okgu iqu% fnukad&06-07-2019 dks 12987 fd- eh- pyus ds Ik"pkr~ fo:) i{kdkj dz-& 2 ds laLFkku esa yk;k x;k rc fo:) i{kdkj dz-&2 }kjk okajVh ds fu;e ,oa "krksZa ds v/khu fu%"kqYd vko";d ikVZ~l cnydj okgu dh ejEer dh xbZ gS tks fd tkWc dkMZ ,oa VSDl buokbZl vks- ih- 2 izn"kZ&5 ,oa 7 ls izekf.kr gS vkSj okgu rS;kj gksus dh lwpuk nwjHkk'k ls ifjoknh dks nh xbZ ,oa fnukad&10-08- 2019 dks i= izsf'kr fd;k x;k rFkk fnukad&20-09-2019 dk Lej.k i= izsf'kr fd;k x;k tks fd vks-ih-2 izn"kZ&11 ls izekf.kr gS] fdarq ifjoknh viuh okgu dks ysdj ugha x;k vkSj orZeku rd iz"uk/khu okgu fo:) i{kdkj dz-&2 ds laLFkku esa [kM+k gS ftlds fy, fo:) i{kdkjx.k ftEesnkj ugha gSA ifjoknh dh vksj ls ,slk dksbZ nLrkost ;k fo"ks'kK vfHker~ Hkh izLrqr ugha fd;k x;k gS ftlls ;g izekf.kr gks fd iz"uk/khu okgu esa fofuekZ.k laca/kh =qfV gSA Both Appeal Allowed Page 18 of 19 Appeal No. Shivam Motors Ltd. Vs Laxmi Prasad Jaiswal & 3 Ors. Order Pronounced FA/2022/90 & & On- 08.09.2023 FA/2022/96 Manager, Tata Motors Ltd. Vs. Laxmi Prasad Jaiswal & 3 Ors. 23- mijksDr laiw.kZ foospuk mijkar ge ;g ikrs gSa fd ifjoknh ds okgu esa tc Hkh dksbZ leL;k vkbZ gS ;k ifjoknh }kjk okgu lfoZflax gsrq ys tk;k x;k gS rks fo:) i{kdkjx.k }kjk mls fu%"kqYd lfoZflax ,oa ejEer dj ifjoknh dh larqf'V esa ifjoknh dks iznku fd;k x;k gS vkSj tks Hkh pktZ fy, x, gSa os ikVZ~l cnys tkus ds ,ot esa tks okjaVh ds varxZr ugha gksus ls fy, x, gSa rFkk ifjoknh }kjk okjaVh dh fu;e ,oa "krksZa dk mYya?ku djus ds dkj.k fy, x, gSa ftlesa fo:) i{kdkjx.k }kjk lsok esa dksbZ deh ugha dh xbZ gS] fdarq mDr rF;ksa dks vuns[kk dj lacaf/kr ftyk vk;ksx }kjk =qfViw.kZ vkns"k ikfjr fd;k x;k gS tks fLFkj j[ks tkus ;ksX; ugha gSA 24- vr% fo:) i{kdkj dzekad&2 f"koe eksVlZ izkbZosV fyfeVsM dh vksj ls izLrqr vihy dzekad&,Q,@2022@90 ,oa fo:) i{kdkj dzekad&1 VkVk eksVlZ fyfeVsM dh vksj ls izLrqr vihy dzekd&,Q,@2022@96 Lohdkj dh tkrh gS ,oa lacfa /kr ftyk vk;ksx }kjk ikfjr vkns"k vikLr fd;k tkrk gSA ifj.kke Lo:Ik ifjoknh dk ifjokn fujLr fd;k tkrk gSA mHk;i{k mHk; vihy dk O;;
Lo;a ogu djsx
a sA
¼ izeksn dqekj oekZ ½ ¼ v"kksd dqekj ywfu;k ½
lnL; lnL;
Prononced On-08th September 2023
Both Appeal Allowed Page 19 of 19