Section 30 in The Quality Of Service Of Broadband Service Regulations, 2006
30. Packet Loss and Latency Parameters indicate the quality of Broadband accessnetwork equipment including leased line resources used as well as the equipment at the ISP/Service Provider Node. Being responsible to the customer for end to end QoS, the Broadband service provider needs to ensure that QoS is maintained on all the connected links. For this purpose, the service provider should negotiate Service Level Agreements (SLA) with the upstream service providers, i.e., leased line providers (NLD/UASP/BSO/ IP-II) and IGSP/ILDO. There is a need to measure the packet loss and latency at different points using ping tests.
