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Section 4 in The Standards Of Quality Of Service (Broadcasting And Cable Services) (Cable Television-Cas Areas) Regulation, 2006 [Entire Act]

complaint, type of complaint and redressal date and time with the written confirmation from the subscriber that the complaint has been redressed. The records shall ... desk 24 hours a day, 7 days a week. A facility for automatic recording of complaints or some other mechanism for registering of complaints shall
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