Section 42 mandates distribution licensee
to establish Consumer Grievance Redressal Forum
(CGRF). Since provisions related to open access in
distribution and establishment of CGRF ... framed the MERC (Consumer Grievance Redressal
Forum and Electricity Ombudsman) Regulations 2006.
(CGRF Regulations,2006). In accordance with these
Regulations, the Appellant has established Consumer
licensee. According to the
Appellant only the Consumer Grievance Redressal Forum
("CGRF") constituted under Section 42(5) of the said ... Commission
to establish a forum for redressal of grievances of the
consumers (CGRF). Appeal against the order of the CGRF lies
to the Ombudsman appointed
licensee would only lie before the
Consumer Grievance Redressal Forum
("CGRF"). The State Commission has
adjudicated upon a consumer dispute under
the garb ... between the Appellant
which is a transmission licensee and a
consumer. The CGRF Regulations framed by
the State Commission stricto sensu apply only to
distribution
order dated 13.04.05 was
passed in a petition challenging the order of CGRF.
Therefore, the Commission has exercised appellate
jurisdiction over an order of CGRF ... There is no dispute that
the CGRF which was constituted on 12.05.04 was the right
forum which heard the Respondent's application regarding
Appellant.
G. Thereafter, the Appellant approached Consumer Grievance Redressal
Forum (CGRF) for TPDDL on 07.05.2014 for grant of compensation
as per Sub-Section ... above, the Appellant filed a frivolous complaint before
Consumers Grievance Redressal Forum (CGRF) constituted
under Section 42(5) of the Electricity Act, 2003 for
compensation
dated 28th June, 2016
passed by Consumer Grievance Redressal Forum (in short CGRF) with
------------------------------------------------------------------------------------------------------------------
Appeal No. 30 of 2022 Page 2 of 26
further direction ... bill in
consonance with the said order dated 28th June, 2016 of CGRF. Vide said
order, the Commission has disposed off the petition as having
vide an order dated 06.08.04,
to approach the Consumer Grievance Redressal Forum (CGRF) for
Redressal of grievance. On 09.03.05, the Consumer Disputes
Redressal Forum allowed ... before the
Commission praying therein that the order dated 09.03.05 of the
CGRF be set aside in respect of prayers which were not granted
2013 Respondent No.1 approached the
Consumer Grievance Redressal Forum ("CGRF") by filing
Complaint No. 372/2013/Kasg claiming inter alia that
Electricity ... after adjusting the amount
deposited by it. On 28/09/2013 the CGRF allowed the said
complaint. The CGRF set aside the provisional revenue
assessment
liberty to the consumers to approach the Consumer
Grievance Redressal Forum ("CGRF") for redressal of
individual grievances.
Page ... Accordingly, the Applicant filed an application
before the CGRF claiming refund of about Rs. 26 lacs.
deposited as arrears on the demand raised
Appeal No.181 of 2008
be attended by Ombudsmen, CGRF officers and
Consumer Organisations.
(d) Initiatives taken by the Forum of Regulators for ensuring
consumer ... some
infractions. Those are as follows:
(a) The post of the member CGRF in Lakshadweep is still
lying vacant.
(b) In Uttar Pradesh:
(i) There
