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1 - 10 of 10 (0.22 seconds)Om Prakash vs Reliance General Insuarance on 4 October, 2017
18- vc ;g ns[kuk gS fd D;k ifjoknh }kjk foyac ds laca/k esa mfpr
:Ik ls Li"Vhdj.k fn;k x;k gS\
19- ifjoknh cSdq.Biqj dk fuoklh gS vkSj O;olk; ls vf/koDrk gS vkSj
,slh fLFkfr esa mls ekywe gS fd okgu pksjh gqvk gS rks mldh rRdky
lwpuk nsuk pkfg, rFkk ifjoknh cSdq.Biqj esa gh pquko izpkj dj jgk FkkA
,slh fLFkfr esa ifjoknh ds ikl Ik;kZIr le; Fkk fd og ?kVuk dh fjiksVZ
// 11 //
rRdky iqfyl Fkkus esa djrk vkSj chek daiuh dks Hkh lwpuk nsrk] ijUrq
ifjoknh us vius ifjokn&i= esa tks Li"Vhdj.k fn;k gS og mfpr :Ik ls
Li"Vhd`r ugha gS vkSj bl 22 fnu ds foyac ds fy, dksbZ Li"Vhdj.k
ugha fn;k x;k gSA ,slh fLFkfr esa Om Prakash Vs. Reliance General
Insurance & Anr. (Supra), ds U;k; n`"Vkar dk ykHk ifjoknh dks ugha
feyrk gSA
20- Sukhbir Kaur Vs. Bajaj Allianz Insurance Company & Anr.
(Supra) esa ekuuh; jk"Vªh; vk;ksx }kjk ;g fu/kkZfjr fd;k x;k gS fd%&
"Consumer Protection Act, 1986 - Sections 2 (1) (g), 21 (b)-
Insurance- Theft- Delay in intimation - Claim repudiated- Alleged
deficiency in service- District Forum dismissed complaint- State
Commission dismissed appeal- Hence revision- Although tractor was
allegedly stolen on 6.7.2009, FIR was registered at concerned policy
station on 5th October, 2010 - It is not mentioned in complaint as to
on which date complainant visited police station for first time to lodge
report of theft - Stand of petitioner is that police refused to record FIR,
therefore, he was compelled to file application under Section 156 (3),
Cr. P. C. - Petitioner has deliberately withheld copy of application
under Section 156(3), Cr. P. C. which document could have drawn
light upon fact as to on what grounds application was moved and on
which date, petitioner had gone to police station for reporting FIR -
This is a clear case of violation of terms and conditions of insurance
contract- Repudiation justified."
Mr Keshav Natu Mhatre vs The Manager, New India Assurance Co Ltd on 23 December, 2010
13- Keshav Natu Mhatre Vs. New India Assurance Co. Ltd. & Anr. IV
(2011) CPJ 135 (NC), esa ekuuh; jk"Vªh; vk;ksx }kjk ;g fu/kkZfjr fd;k
x;k gS fd%&
"Consumer Protection Act, 1986- Sections 2 (1) (g), 21 (b)- Insurance-
Theft - Claim repudiated - Breach of policy conditions - Forums
dismissed complaint - Hence revision - Contention, petitioner left the
vehicle unattended - Accepted - Mare fact that same was locked will
not make any difference since it was duty of petitioner to have taken
proper care before leaving vehicle on road - Order of For a upheld."
Oriental Insurance Co. Ltd. vs K.K. Valsalan on 7 May, 2014
14- Oriental Insurance Co. Ltd. Vs. K.K. Valsalan III (2014) CPJ 201
(NC), esa ekuuh; jk"Vªh; vk;ksx }kjk ;g fu/kkZfjr fd;k x;k gS fd%&
"Driver was under obligation to take ignition key of vehicle with him
while going to nearest hotel. Both ignition keys were left in vehicle
which amounts to negligence on part of driver and it can be inferred
// 9 //
that driver left vehicle unattended without proper precaution. Theory
of theft of vehicle is suspicious. Repudiation justified."
Jagdish Parshad vs Icici Lombard General Insurance Co. ... on 14 May, 2013
15. Jagdish Parshad Vs. ICICI Lombard Gen. Insurance Co. Ltd. II
(2013) CPJ 578 (NC), esa ekuuh; jk"Vªh; vk;ksx }kjk ;g fu/kkZfjr fd;k
x;k gS fd%&
"Negligence on part of complainant by leaving his vehicle unattended
and unlocked is sufficient to hold that there is violation of terms and
conditions of policy. Petitioner nowhere denied that keys were left in
vehicle. Vehicle was not snatched forcibly. Insured had not informed
Insurance Company immediately about alleged theft. Impugned order
upheld."
The Oriental Insurance Company Ltd vs Smt. Saraswati Bai Sahu 6 Acqa/137/2010 ... on 13 February, 2018
// 3 //
vxzoky dks Hkstk x;k ftUgksaus tkap fd;k vkSj Dyse QkeZ ij ifjoknh
dk gLrk{kj fy;k vkSj leLr nLrkost ewy chek ikWfylh o pkch vkfn
vukosnd ds dk;kZy; esa izLrqr djus gsrq izkIr dj ifjoknh dh foyac ds
laca/k esa 'kiFk&i= vkfn izkIr fd;k vkSj fo'okl fnyk;k fd vukosnd
chek daiuh 01 ekg ds Hkhrj ifjoknh dks mldh {kfriwfrZ jkf'k Hkqxrku
dj nh tkosxh fdUrq vukosnd chek daiuh }kjk fnukad&24-03-2016 ds
i= }kjk ifjoknh dk nkok fujLr dj fn;k x;k tcfd ifjoknh }kjk
foyac ds laca/k esa 'kiFk&i= fn;k x;k FkkA bl izdkj vukosnd chek
daiuh }kjk ifjoknh ds nkos dks fujLr dj lsok esa deh fd;k gS ftlds
dkj.k ifjoknh dks ;g ifjokn ykus dh vko';drk iM+h gSA vr%
ifjokn&i= esa of.kZr vuqlkj vuqrks"k fnykbZ tkosA
03- mRrjoknh@vukosnd dh vksj ls ftyk Qksje ds le{k fyf[kr
dFku izLrqr djrs gq, ;g vfHkopu fd;k x;k gS fd vukosnd }kjk
dfFkr eksVj lk;dy dk chek fnukad&25-11-2015 ls 24-11-2016 rd
dh vof/k ds fy, fd;k x;k FkkA chek ikWfylh chek dh 'krksZa ds v/khu
tkjh dh tkrh gSA ifjoknh us Lo;a ykijokghiwoZd okgu pksjh dh fjiksVZ
22 fnuksa ds Ik'pkr~ fnukad&12-01-2016 dks ekSf[kd :Ik esa Fkkuk esa fd;k
Fkk ,oa vukosnd dks pksjh ds ckjs esa tkudkjh rc gqbZ tc ifjoknh us
eksVj lk;dy dh pksjh ds laca/k esa {kfr gsrq nkok fnukad&05-02-2016 dks
fd;k Fkk] blds iwoZ ifjoknh us vukosnd dks dksbZ lwpuk ugha fn;k FkkA
ifjoknh us vukosnd dks dqN Hkh nLrkost ugha fn;k Fkk rc vukosnd us
// 4 //
ifjoknh dks fnukad&24-03-2016 dks i= fy[kdj Dyse QkeZ] ewy ipsZl
buokbZl] vafre izfrosnu dh izekf.kr izfrfyfi] ewy ikWfylh] ewy iath;u
izek.k&i=] okgu dh nksuksa pkch] izFke lwpuk&i= dh izekf.kr izfrfyfi]
vkj- Vh- vks- dk;kZy; dks nh xbZ lwpuk dh izfrfyfi] uksVjhd`r {kfriwfrZ
ca/ki=] lgefr i=] vkj- Vh- vks- dk QkeZ ua-&26] 28] 29] 30] ,u- vks-
lh- ,oa QkeZ 35] cSad fooj.k] foyac ls fjiksVZ fy[kkus dk dkj.k dh ekax
fd;k Fkk fdUrq ifjoknh us dksbZ lek/kkuizn tokc foyac ls fjiksVZ
fy[kkus dk ugha fn;k vkSj uk gh vU; nLrkost miyC/k djk;k ftlds
dkj.k ifjoknh ds nkos dk fujkdj.k fof/k vuq:Ik ,oa chek dh 'krksZa ds
vuq:Ik djds ifjoknh dks lwfpr fd;k FkkA ifjoknh us foyac ls fjiksVZ
fy[kkdj ,oa vukosnd chek daiuh dks dksbZ lwpuk uk nsdj chek 'krksZa
dk mYya?ku fd;k gS ftlds dkj.k ifjoknh dk nkok fujLr fd;k x;k
gSA vukosnd }kjk lsok esa dksbZ deh ugha fd;k x;k gSA ifjoknh]
vukosnd ls dksbZ vuqrks"k izkIr djus dk vf/kdkjh ugha gSA vr% ifjoknh
dk ifjokn lO;; fujLr fd;k tkosA
04- vihykFkhZ@ifjoknh dh vksj ls vius i{k leFkZu esa ftyk Qksje
ds le{k chek ikWfylh dh Nk;kizfr ¼,usD'pj ,&1½] izFke lwpuk
izfrosnu fnukad&12-01-2016 dh Nk;kizfr ¼,usD'pj ,&2½] vukosnd
}kjk ifjoknh dks izsf"kr i= fnukad&24-03-2016 dk vly ¼,usD'pj
,&3½] ifjoknh }kjk vukosnd dks izsf"kr i= dh Nk;kizfr ¼,usD'pj
,&4½] nkok fujLrh i= fnukad&28-04-2016 dk vly ¼,usD'pj ,&5½]
// 5 //
lfVZfQdsV vkWQ jftLVsª'ku dh Nk;kizfr ¼,usD'pj ,&6½ rFkk vukosnd
chek daiuh }kjk vius losZ;j ds ekQZr~ ifjoknh ls izkIr fd, x,
nLrkost dh ikorh fnukad&18-02-2016 dk vly ¼,usD'pj ,&7½ izLrqr
fd;k gSA
05- mHk;i{k dh vksj ls izLrqr vfHkopu ,oa ifjoknh dh vksj ls
izLrqr nLrkosth lk{;ksa ds ifj'khyu Ik'pkr~ ftyk Qksje us vkns'k ikfjr
djrs gq, ifjoknh ds ifjokn dks fujLr fd;k gS ftlds fo:} ;g
vihy gSA
06- vihykFkhZ@ifjoknh dh vksj ls milatkr gksus okys fo)ku
vf/koDrk Jh lat; frokjh dk rdZ gS fd ftyk Qksje dk vkns'k =qfViw.kZ
gSA ifjoknh okgu dzekad&lh-th- 16 bZ,@6786 dk iathd`r Lokeh gS tks
fd vukosnd ds ikl chfer Fkk vkSj fnukad&20-12-2015 dks og pquko
izpkj ds fy, eksgYys esa x;k Fkk vkSj eksVj lk;dy dks [kM+h djds
eksgYys esa ernkrkvksa ls laidZ dj tc ykSVk rks mldh eksVj lk;dy
pksjh gks xbZ FkhA mlus eksVj lk;dy vkl&ikl irk fd;k ysfdu eksVj
lk;dy dk irk ugha pykA ifjoknh }kjk foyac dks mfpr :Ik ls
Li"Vhd`r fd;k x;k gS mlds ckn Hkh ftyk Qksje }kjk ifjoknh dk
ifjokn fujLr dj fn;k x;k tks fd =qfViw.kZ gSA ;fn ifjoknh }kjk
fdlh izdkj ds chek ikWfylh dh 'krksZa dk mYya?ku gqvk Hkh gS rks
ifjoknh vekud vk/kkj ij (Non Standard Basis) {kfriwfrZ dh jkf'k izkIr
djus dk vf/kdkjh gSA vr% ifjoknh dh vihy Lohdkj fd;k tkosA ftyk
// 6 //
Qksje }kjk ikfjr vkyksP; vkns'k vikLr djrs gq, ifjoknh dks {kfriwfrZ
dh jkf'k fnykbZ tkosA
07- mRrjoknh@vukosnd dh vksj ls milatkr gksus okys fo}ku
vf/koDrk Jh ih- ds- ikWy dk rdZ gS fd ifjoknh us chek daiuh dks
vR;f/kd foyac ls lwpuk fn;k Fkk rFkk Fkkus esa Hkh foyac ls lwpuk fn;k
x;k Fkk vkSj bl foyac ds laca/k esa dksbZ Li"Vhdj.k ugha fn;k x;k gS
rFkk ifjoknh }kjk okgu dks vlqjf{kr NksM+ fn;k x;k FkkA ,slh fLFkfr esa
ftyk Qksje us tks vkns'k ikfjr fd;k gS og iw.kZr% mfpr gSA mlesa
fdlh izdkj dh vfu;ferrk ,oa voS/kkfudrk ugha gSA vr% ifjoknh dh
vihy fujLr fd;k tkos vkSj ftyk Qksje }kjk ikfjr vkyksP; vkns'k
;Fkkor~ j[kk tkosA vukosnd dh vksj ls vius rdZ ds leFkZu esa
Sukhbir Kaur Vs. Bajaj Allianz Insurance Company & Anr. I (2018) CPJ
98 (NC), Reliance General Insurance Company Ltd. Vs. Pratap Singh I
(2018) CPJ 190 (NC) rFkk United India Insurance Co. Ltd. Vs. Jaswant
Rai Verma 2018 (1) CPR 424 (NC) dk voyacu fy;k gSA
08- geus mHk;i{k ds fo}ku vf/koDrkx.k dk rdZ Jo.k fd;k rFkk
ftyk Qksje ds vfHkys[k ,oa vkyksP; vkns'k dk Hkh ifj'khyu fd;k
x;kA
09- ifjoknh us vius ifjokn&i= dh dafMdk&4 esa ;g vfHkopu fd;k
gS fd og **fnukad&20-12-2015 dks uxj ikfydk ifj"kn cSdq.Biqj ds
v/;{k izR;k'kh dk pquko xksaMokuk x.kra= ikVhZ ls yM+ jgk FkkA
// 7 //
fnukad&20-12-2015 le; 8%30 cts jkf= cSdq.Biqj 'kgj ds vanj fLFkr
efLtn eksgYyk esa viuh mDr chekd`r iYlj eksVj lk;dy ls eksgYyk
fLFkr ernkrkvksa ls laidZ djus vk;k vkSj eksVj lk;dy dks efLtn
xyh esa [kM+k djds eksgYyk fLFkr ernkrkvksa ls laidZ dj 09 cts tc
vk;k rks ns[kk fd eksVj lk;dy ykirk FkkA**
10- ifjoknh Lo;a us vius ifjokn&i= esa crk;k gS fd mlus eksVj
lk;dy dks xyh esa [kM+k fd;k FkkA ifjoknh us vius ifjokn&i= esa
dgha Hkh ;g vfHkopu ugha fd;k gS fd mlus okgu dks ykWd fd;k Fkk
vkSj ykWd dj pkch vius ikl j[kk Fkk vkSj bl izdkj Li"V gS fd
ifjoknh }kjk viuh okgu dks vlqjf{kr NksM+k x;k FkkA
11- Oriental Insurance Company Ltd. Vs. Delhi Corporation II (2014)
CPJ 10 (NC), esa ekuuh; jk"Vªh; vk;ksx }kjk ;g fu/kkZfjr fd;k x;k gS
fd%&
"Consumer Protection Act, 1986- Sections 2 (1) (g), 21 (b)- Insurance-
Theft- Reasonable precaution for safety of property- Not taken- Delay
in claim intimation- Violation of conditions of Policy- Claim
repudiated- Alleged deficiency in service- District Forum allowed
complaint- State Commission dismissed appeal- Hence revision- Keys
were taken from under the pillow of concerned employee of
Respondent and thereafter room lock and safety lock were opened by
use of said keys- Opening of safe was done without use of 'threat' or
'violence'- Delay of 31 days in filing FIR and giving intimation to
Insurance Company- Repudiation justified."
Consumer Protection Act, 2019
Md. Shamsur Alam vs Reliance General Life Insurance Co. ... on 7 January, 2016
// 8 //
12- Shamsur Alam Vs Reliance General Insurance Co. Ltd. & Anr. II
(2016) CPJ 385 (NC), esa ekuuh; jk"Vªh; vk;ksx }kjk ;g fu/kkZfjr fd;k
x;k gS fd%&
"Consumer Protection Act, 1986- Sections 2 (1) (g), 21 (b)- Insurance-
Theft of vehicle - Negligence of driver - Exclusion clause - Claim
repudiated - Alleged deficiency in service - District Forum allowed
complaint - State Commission allowed appeal - Hence revision - Keys
of stolen vehicle was left in the ignition - As per insurance contract it
was obligation of insured to take all reasonable steps to safeguard
vehicle from any loss or damage - It was also the obligation of insured
that insured vehicle should not be left unattended without proper
precaution being taken to prevent further damage or loss -
Repudiation justified."
Reliance General Insurance Company ... vs Pratap Singh on 17 November, 2017
21- Reliance General Insurance Company Ltd. Vs. Pratap Singh
(Supra) esa ekuuh; jk"Vªh; vk;ksx }kjk ;g fu/kkZfjr fd;k x;k gS fd%&
// 12 //
"Consumer Protection Act, 1986 - Sections 2 (1) (g), 21 (b)-
Insurance- Theft of vehicle - Delay in intimation -Absence of permit-
Violation of policy condition - Claim repudiated - Alleged deficiency
in service- District Forum dismissed complaint- State Commission
allowed appeal - Hence revision- Complainant not able to provide any
detail about existence of any unavoidable circumstances that
prevented him from giving intimation to Insurance Company with a
delay of 38 days - Had there been proper explanation for any
unavoidable circumstances, claim could have been considered under
circular issued by IRDA - Complainant cannot be given benefit of
IRDA circular - Vehicle was without a proper permit and fitness
certificate on date theft took place - Complainant not able to explain
as to why he had not obtained proper permit for operation of said
vehicle - He has also not explained whether he had made any
application for obtaining said permit from appropriate authority and
whether permit was there for any previous period, etc. - Repudiation
justified."
United India Insurance Co. Ltd. vs Jaswant Rai Verma on 6 December, 2017
22- United India Insurance Co. Ltd. Vs. Jaswant Rai Verma (Supra)
esa ekuuh; jk"Vªh; vk;ksx }kjk ;g fu/kkZfjr fd;k x;k gS fd%&
"Consumer Protection Act, 1986 - Insurance - Complaint alleging bad
service by Insurance company following its refusal to indemnify for
lossess caused as a result of vehicle theft - Direction by forum to OP to
compensat the complainant by paying Rs. 13,52,000/- Policy terms
and conditions prescribed that in the event of a theft the company had
to be informed at the earliest, and that the owner was obliged to take
due care and precaution - Vehicle was not kept safe and there was
delay of several days in reporting the matter - Previous foras have not
adequately analyses the reports prepared by the investigator, and
blindly trusted every word uttered by complainants - Impugned order
not accepted, District Forum must look into the matter once again."
1