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Union of India - Section

Section 4 in Standards of Quality of Service of Basic Telephone Service (Wireline) and Cellular Mobile Telephone Service Regulations, 2009

4. Quality of Service parameters in respect of which compliance is to be monitored by the service provider.

(1)Every basic telephone service provider shall meet and monitor the following Quality of Service benchmarks for the basic telephone service (wireline) in respect of each specified parameter, namely:-
SerialNumber Name of Parameter Benchmark Averaged over a period
(i) Provision of a telephone after registration of demand 100% in ≤ 7 days (subject to technical feasibility) One quarter
(ii) Shift of Telephone Connection ≤ 3 days (95%of requests to be attended within 3 days) One quarter
(iii) Grade of Service (a) Junctions between local exchanges - 0.002(b) Outgoing junctions from Trunk Automatic Exchange (TAX) to local exchange -0.005(c) Incoming junctions from local exchange to TAX - 0.005(d) Incoming or out going junctions between TAX's 0.005(e) Switching network should be non-blocking or should have extremely low blocking probability. One quarter
(2)The compliance of the Quality of Service benchmarks of each parameter for the basic telephone service (wireline) specified in sub-regulation (1) which are required to be monitored by the concerned service provider, need not be reported to the Authority.
(3)The basic telephone service provider shall maintain records of its compliance of the Quality of Service benchmarks of each parameter for the basic telephone service (wireline) specified in sub-regulation (1).
(4)The Authority may, if it considers it expedient so to do, and to ensure compliance of the provisions of sub-regulation (1), at any time, -
(a)direct any of its officers or employees or an agency appointed by the Authority to inspect the records maintained under sub-regulation (3); or,
(b)get the records maintained under sub-regulation (3) audited.
Section IIIQUALITY OF SERVICE (QoS) PARAMETERS FOR CELLULAR MOBILE TELEPHONE SERVICE