Section 9 in The Quality Of Service (Code Of Practice For Metering And Billing Accuracy) Regulation, 2006
9. Materiality
Compliance with the requirements contained in this regulation shall need to be demonstrated only in relation to products and services that have a material impact on the customer's bill. This materiality is deemed to be :(a)where the service provider's turnover from a product or service comprises 5% or more of its total turnover with the customers targeted for that product or service; or(b)where the number of customers subscribing to a product or service offered by the service provider comprises 5% or more of the customers targeted for that product or service; or(c)at the specific direction of the TRAI.
