Section 40 in The Bangalore Metro Railway (General) Rules, 2011
40. Responsibilities of booking office staff.
(1)The booking office staff shall-(i)be responsible for the sale of tickets at ticket window and by self service machines where provided;(ii)sell tickets for the prices in the current fare table and render exact change as may be required;(iii)account for all tickets sold and all cash taken in accordance with instructions issued from time to time;(iv)not keep large amounts of cash at their points of sales. Only such cash as is necessary for change giving may be kept and the surplus shall be kept in a locked safe or the other secure storage;(v)be responsible for ensuring that self service ticket vending machines, if provided are adequately stocked with tickets and that cash is regularly removed from the machines to secure storage;(vi)be responsible for reporting malfunctioning or irregularities in the operation of ticket issuing equipments to the maintenance departments; and(vii)assist the passengers during crowd control and emergency evacuation procedures.(2)The senior booking office staff or Assistant Station Controller, wherever provided, shall-(a)be responsible for the accurate accounting for ticket sold and cash received; and(b)be required to assist or depute for the Station Controller when circumstances demand.
