Standards of Quality of Service and Consumer Protection (Addressable Systems) Regulations, 2017
25. Customer care centre.
(1) Every distributor of television channels shall, before providing
Standards of Quality of Service and Consumer Protection (Addressable Systems) Regulations, 2017
32. Customer care programming service.
(1) Every distributor of television channels shall provide
Service and Consumer Protection (Addressable Systems) Regulations, 2017
24. Supply and installation of the customer premises equipment.
(1) Every distributor of television channels
Quality of Service and Consumer Protection (Addressable Systems) Regulations, 2017
26. Complaints handling by customer care centre.
(1) Every distributor of television channels shall ensure
Cable) Services (Eighth) (Addressable Systems) Tariff Order, 2017
86. It may be possible that some customers/subscribers may not find it convenient to choose channels
Systems) Tariff Order, 2017
68. A broadcaster is free to offer its pay channels in the form of bouquet(s) to customers. While subscribing
Broadcasting and Cable) Services (Eighth) (Addressable Systems) Tariff Order, 2017
84. In the present framework customers are generally provided with bouquets of channels. They
Systems) Tariff Order, 2017
111. Apart from regulating the broadcasting and cable services, protecting the interest of service providers and customers/ subscribers, it is also
Eighth) (Addressable Systems) Tariff Order, 2017
108. Presently, the value-added-services are not very popular among the customers/ subscribers. Hence, pay-perprogramming seems
Telecommunication (Broadcasting and Cable) Services (Eighth) (Addressable Systems) Tariff Order, 2017
15. In view of above, the Authority envisions that the new regulatory framework must ... stakeholders in value chain, (ii) affordable TV services for subscribers/ customers, (iii) adequate and real choice to subscribers/customers and, (iv) alignment of commercial interests
