distribution system and all other attendant sub-service, etc.; (m) "Forum" means 'forum for redressal of grievances of consumers' to be constituted by each distribution ... Consumer Protection Act, 1986 (£8 of 1986) shall have the meanings respectively assigned to them in these Acts. Part-II Consumer Grievance Redressal Forum
Section 26 in The Regulations for Consumer Grievance Redressal Forum and Electricity Ombudsman, 2004
26. Power to amend.
- The Commission may, at any time ... subject to the provision of the Electricity Act, 2003. Annexure-1 Consumer Redressal Forum Complaint Format
(Please tick (√) in the box whichever is applicable)
Date
Section 7 in The Regulations for Consumer Grievance Redressal Forum and Electricity Ombudsman, 2004
7. Grievance handling procedure for the forum.
(1) On receipt ... year. (2) Within seven working days of receipt of a consumer grievance, the forum shall send an acknowledgement to the complainant. If the grievance / petition
Section 17 in The Regulations for Consumer Grievance Redressal Forum and Electricity Ombudsman, 2004
17. Procedure for filing a complaint.
(1) Any consumer ... considered applicable to more than one forum) can be directly brought upto Electricity Ombudsman by a State Level Consumer Association. (2) The complaint shall
Regulations for Consumer Grievance Redressal Forum and Electricity Ombudsman, 2004
3. Constitution of forum(s) for redressal of consumer grievances.
(1) Every distribution licensee shall ... consumer organization or a consumer activist and shall be nominated by the District Collector of the district where the forum is head quartered. (5) Every
Section 22 in The Regulations for Consumer Grievance Redressal Forum and Electricity Ombudsman, 2004
22. Award.
(1) Where the complaint is not settled by agreement
Section 10 in The Regulations for Consumer Grievance Redressal Forum and Electricity Ombudsman, 2004
10. Appointment and tenure.
(1) The Tamil Nadu Electricity Regulatory Commission
Section 6 in The Regulations for Consumer Grievance Redressal Forum and Electricity Ombudsman, 2004
6.
(1) The licensee shall notify details such as the address ... consumers shall contain the address of the concerned Consumer Grievance Redressal Forum and the statement 'Complainants whose grievance is not redressed by the official
Section 18 in The Regulations for Consumer Grievance Redressal Forum and Electricity Ombudsman, 2004
18. Rejection of the complaint.
- The Electricity Ombudsman may reject
Section 16 in The Regulations for Consumer Grievance Redressal Forum and Electricity Ombudsman, 2004
16. Powers and duties of Electricity Ombudsman.
- The Electricity Ombudsman shall ... receive the appeal petitions against the order of the consumer grievance redressal forum and consider such complaints and facilitate their satisfaction or settlement by agreement
