Section 4 in Orissa Electricity Regulatory Commission (Licensees' Standards of Performance) Regulations, 2004
4. Guaranteed and Overall standards of performance.
(1)The Standards specified in Schedule-I shall be the Guaranteed Standards of Performance, being the minimum standards of service that a licensee shall achieve and maintain in the discharge of his obligations as a Licensee.(2)The Standards specified in the Schedule-II shall be the Overall Standards of Performance which the Licensee shall seek to achieve in the discharge of his obligation as a Licensee.(3)The Commission may from time to time add, alter vary, modify or amend the contents of the Schedule I and Schedule II, by a general or special order passed by the Commission.
