Section 32(12) in The Bangalore Metro Railway (General) Rules, 2011
(12)(i)if a passenger emergency alarm is operated in the train, the train operator shall try to establish voice communication with the location by intercom or public address, and he shall try to establish the reason for the operation of alarm but, unless there is a clear and immediate danger to the train and its passengers, he shall continue to the next station before taking any action;(ii)the Train Operator shall inform on radio the traffic controller in the Operation Control Centre and Station Controller of the station at which the train stops about operation of the passenger emergency alarm.
