Section 3 in Railway Passengers (Cancellation Of Ticket And Refund Of Fare) Rules, 1998
3. Station master to refund fares.-
(1)Subject to the other provisions of these rules, every refund of fare on unused unreserved ticket shall, when such ticket is presented for refund of fare to the station master of ticket issuing station be granted by such station master after verifying the genuineness of the ticket from the record of the station.(2)Subject to the other provisions of these rules, every refund of fare on reserved tickets, RAC tickets sand wait-listed tickets shall, when such tickets are presented for refund of fare to the station master of ticket issuing station, be granted within the time limits prescribed in these rules, by such station master after verifying the genuineness of the tickets through computer or from the record of the station :Provided that.-(a) in case tickets which were issued for travel from a station other than the ticket issuing station, refund of fare shall be admissible at-(i)the ticket issuing station, if the ticket is surrendered before the scheduled departure of the train from the station from where the ticket is valid for travel; and(ii)the journey commencing station, if the ticket is surrendered within the time limits prescribed in these rules, and(b)refund of fare may also be granted by the station master of a station other than the ticket issuing station and journey commencing station subject to the conditions that(i)the ticket is surrendered for refund of fare during working hours of the reservation office and before the preparation of reservation chart, of the concerned train, for the station from where the ticket is valid; and(ii)the genuineness of the ticket and its particulars are verifiable at the refund granting station through computer or from record of the station.[4. Levy of clerkage- Subject to other provisions of these rules, station master shall levy a clerkage charge per passenger for cancellation of unreserved, wait-listed and RAC tickets at the rate of rupees fifteen for second class (unreserved) and rupees thirty for second class (reserved) and other classes.] [Substituted by Notification No.G.S.R. 362(E) dated 6.6.2013 (w.e.f. 24.7.1998)][5. Unused tickets on which no reservation has been made. - If a ticket on which no reservation of a seat or berth has been made is presented to the station master for cancellation, refund of fare shall be made on every such ticket after deducting the clerkage-(i)the ticket is presented for cancellation within three hours of issue of ticket;(ii)in case of tickets issued in advance, the ticket is presented upto 2400 hours of the daypreceding the day of journey.][6. Unused tickets on which reservation has been made - 1. Subject to the provisions of these rules, if a ticket on which reservation of a seat or berth has been made is presented by the passenger or his agent to a station master for cancellation, refund of fare shall be made after deducting cancellation charges from the fare as follows: -(a)if the ticket is presented for cancellation more than forty eight hours in advance of the scheduled departure of the train, a minimum per passenger cancellation charge shall be deducted at the flat rate of rupees one hundred and twenty for air conditioned first class/executive class, rupees one hundred for airconditioned-II tier/first class, rupees ninety for airconditioned III-tier/3 economy/airconditioned chair car, rupees sixty for sleeper class and rupees thirty for second class.(b)if the ticket is presented for cancellation between forty eight hours and upto six hours beforethe scheduled departure of the train, cancellation charge shall be twenty five per cent of thefare subject to a minimum of the cancellation charge referred to in clause (a);(c)if the ticket is presented for cancellation within six hours before the scheduled departure of the train and upto two hours after the actual departure of the train irrespective of distance, the cancellation charge shall be fifty per cent. of the fare subject to a minimum of the cancellation charge referred to in clause (a); and(d)the passenger may get the ticket cancelled from any Passenger Reservation System (PRS) counters or the designated current counters:Provided that for the night trains leaving between 21.00 hours and 06.00 hours (actual departure), refund shall be admissible at the station within first two hours after the opening of reservation office, in case no current counters are available at the station originating the journey;(2)No refund shall be granted on the reserved ticket if it is surrendered for cancellation after two hours of the actual departure of the train.(3)In case, on a party ticket or a family ticket issued for travel of more than one person, some persons have confirmed reservation and others are on waiting list, full refund of fare, less clerkage, shall be admissible for confirmed passengers also provided that the entire ticket is surrendered for cancellation within six hours before the scheduled departure of the train and upto two hours after actual departure of the train.][7. Unused waitlisted or RAC tickets or waitlisted - (1) If a waitlisted ticket or RAC ticket is presented for cancellation, refund of fare shall be made after deducting the clerkage in the following manner, namely:-(i)the ticket is presented for cancellation upto three hours after the actual departure of the train irrespective of the distance;(ii)the passenger may get the tickets cancelled from any Passenger Reservation System(PRS) counters or the designated current counters;(iii)no refund of fare shall be granted on RAC ticket or waitlisted ticket after three hours of the actual departure of the train.(2)In case no current counters are available at the station originating the journey for night trains leaving between 21.00 hours and 06.00 hours (actual departure), refund of fare shall be admissible at the station within first two hours after the opening of reservation office.(3)In remote and hill areas as identified by the Zonal Railway with the prior approval of the General Manager and printed in the time table, for night trains leaving between 19.00 hours and 06.00 hours (actual departure) refund shall be admissible at the station within first two hours after the opening of reservation or booking office, in case there is no reservation counters or booking office or current counters available in that area.(4)Where confirmed reservation has been provided to RAC or waitlisted ticket holder at any time upto the final preparation of reservation chart, such ticket shall be treated as a reserved ticket and cancellation charge shall be payable in accordance with rule 6.
