Section 49(3) in The Bangalore Metro Railway (General) Rules, 2011
(3)(i)If a train cannot be moved as a result of derailment or other mechanical failure, passengers shall be evacuated as soon as practicable;(ii)the train operator of the stalled train shall secure the train, switch on the flasher lights and immediately inform the Traffic Controller advising him of infringement on other track (if any) and possibility of injuries to passengers among other things, and also inform him that he is unable to move his train;(iii)the traffic controller in consultation with the Train Operator shall decide the most appropriate method of evacuation, assistance needed and working of failed train cars taking into account proximity of stations, availability of trains and other local conditions and, advise the Train Operator the direction from which assistance is to be provided and inform the Station Controller at the station to which passengers shall be evacuated.(iv)The following methods of evacuation of passengers via raised walkway shall be followed, namely: -(A)evacuation to a train on the same track (in tunnel or viaduct);or(B)evacuation to train on adjacent track (in twin tunnels); or(C)evacuation on foot to the nearest station; or(A)Evacuation to a train on the same track (in tunnel or viaduct):(a)(i)if being assisted by an assisting train from the rear, passengers shall, if possible, be first detrained from the assisting train at station and the Traffic Controller shall instruct the Train Operator to drive in Coded Manual mode until the limit of authority under cab signaling;(ii)the Traffic Controller shall, thereafter, instruct the train operator to change to Restricted Manual mode, and drive at not more than twenty - five kilometer per hour to stop at least ten meter from the stalled train;(iii)if assistance from the rear is not possible, assistance may be provided from the front end direction, following similar procedure once the train operator has changed the cab for driving in the other direction as provided in the special instructions;(b)the train operator of the assisting train shall report to the Operation Control Centre when he has reached this location and the Traffic Controller shall then instruct him to move his train slowly and stop it ten meters short of the stalled train;(c)the train operator of the assisting train shall secure his train and open the side doors at the leading end towards the raised walkway and the train operator of the stalled train shall open the corresponding side doors on his train and the two train operators shall assist passenger to shift from the stalled train to the assisting train via raised walkway;(d)when all passengers have been transferred, the side doors of both the trains shall be dosed and secured;(e)the Train Operator of the stalled train shall remain with his train and the Train Operator of the assisting train shall move to the other cab and report to the Traffic Controller that all passengers have been transferred and that his train is ready to move;(f)only after receiving the instructions from the Traffic Controller, the train operator of the assisting train shall select Restricted Manual mode and drive the train to the station from which he came, where passengers can be detrained.(B)Evacuation to train on an adjacent track (in twin tunnels):(a)In twin tunnel sections, If assistance cannot easily be given by a train on the same track, a train on the adjacent track may be used;(b)on receipt of request for assistance, the traffic controller shall inform the station controllers at the station on the either side of the location of the incident,(c)passengers may be detrained from the assisting train at a station;(d)the Traffic Controller shall instruct the train operator of the assisting train to select Coded Manual mode and proceed toward the direction of stalled train as near as permissible to an appropriate cross passage as advised by traffic controller and then change to Restricted manual mode in consultation with Traffic Controller to drive his train to a point near a cross passage as advised by the Traffic Controller;(e)the train operator of the assisting train shall secure his train and open the appropriate side doors of his train and report completion to the traffic controller;(f)the Traffic Controller shall then instruct the train operator of the stalled train to open its appropriate side doors which are nearest to this cross passage;(g)the two train operators shall then supervise the transfer of passengers via the cross passage from the stalled train to the aSSisting train taking particular care to inform passengers of the hazards of walking through the cross passage and the two train operators shall ensure that all passengers have been safely transferred and accounted for;(h)once all passengers have been transferred, the side doors of assisting train shall be secured and completion reported to the Traffic Controller by the train operator of the assisting train;(i)the train operator of the stalled train shall close the side doors and return to his train cab;(j)the Traffic Controller shall then authorise the assisting train to select appropriate mode and proceed to the next station, where passengers can be detrained.(C)Evacuation on foot to the nearest station:(a)in case of evacuation on foot, the Traffic Controller shall decide as to which station passengers are to be evacuated which shall normally be the nearest station subject to other factors, such as the location of the trains, ventilation consideration in tunnel sections and any damage to track, train or structures which may make it desirable to use an alternative station;(b)the Traffic Controller shall inform the Station Controller at the station designated to receive the passengers and the Station Controller shall clear the concerned platform of waiting passengers and, if necessary, stop incoming passengers, and if a tunnel section is involved, he shall switch on tunnel lighting, open all emergency doors, manual secondary doors and he shall position himself and his security staff on the platform to receive the arriving passengers;(c)the Station Controller shall prepare to render assistance or first aid to any passenger who may have had difficulty or met an accident during the evacuation;(d)on open sections and in double track tunnels, the Traffic Controller may arrange for traffic to be suspended on the adjacent track for the duration of the evacuation. and instruct the Traction Power Controller to 'Switch off' the third rail power supply;(e)the Traffic Controller shall verify with the Train Operator that the train has been secured and then instruct him to initiate evacuation procedure of the passengers from the leading side doors of the train to the designated station;(f)passengers shall be informed of the procedures to be followed and given explicit warning on hazards of walking on the raised walkway and what to expect at the station;(g)passengers shall be detrained on the raised walkway from the leading side doors of the train by the Train Operator and directed to the station and the Train Operator shall count passengers as they leave the train;(h)the Station Controller shall count the passengers as they arrive at the platform;(i)the Train Operator shall ensure that the last passenger has left the stalled train and also check that all passengers have left the walkway;(j)the Train Operator and Station Controller shall check their respective count of passenger's numbers and satisfy themselves that all passengers have reached the platform and thereafter the Train Operator shall return to his train and secure the side doors.(k)the Station Controller shall record in the station log the details of the incident, in particular, the number of passengers detrained, and then report the statistics to the Traffic Controller.
