Section 48 in The Bangalore Metro Railway (General) Rules, 2011
48. Duties of the station staff.
(1)On receipt of a report of an incident or accident or emergency, as the case may be, under sub-rule (1) of rule 47, the Traffic Controller shall first ascertain the extent of injury to passengers and others and take prompt action to prevent further injuries He shall also assess the potential effect on the train services and then take ail reasonable measure to maintain the train services, prevent delay or damage to property and equipment.(2)(i)if the incidence is of a death of a person on track, train services are to be interrupted for a while, the Station Controller shall request the Traffic Controller for suspension of train services in the required direction after personally assessing the situation, and shall, then, inform Police and Fire Services about it the incident;(ii)the body should be extracted by the Fire Service people after a preliminary examination by Police;(iii)the Traffic Controller shall in the meantime, alert the coach maintenance staff to be in readiness to render necessary help in extricating the body;(iv)he shall arrange for the replacement of the driver of the affected Train;(v)the train shall be evacuated and taken to the nearest depot after extrication of the body, if desired by the Police for further examination, otherwise normal services shall be resumed.(3)If the incident is an emergency, the Traffic Controller shall report it to the Chief Controller and the Chief Controller shall arrange for the assistance of the Bangalore Metro Railway emergency response staff and where necessary, the assistance of the Police, fire and the Ambulance services.(4)The Traffic Controller shall keep a log of all reports and requests received, action taken and other relevant information obtained or distributed.(5)A Station Controller, in the event of an accident at his station, shall take measures to prevent the situation becoming worse, renders First Aid if possible, arranges for the injured to be hospitalized and inform the Traffic Controller for outside help.(6)If the accident is an emergency, the Station Controller shall evacuate the area concerned and take measures to prevent access to the area other than by the emergency services, and in extreme cases, the station may be closed and the Traffic Controller requested to arrange for trains to pass the station without stopping.(7)A full record of events and actions shall be entered in the Station Log.(8)All employees of the Bangalore Metro Railway shall deal with the accidents and emergencies expeditiously and with the following priorities-(a)save life, prevent further injury, and alleviate suffering;(b)protect the Bangalore Metro Railway property and equipment;(c)take steps for preservation of clues;(d)inform the public of the effect on train services and the availability of alternative transport facilities;(e)restore the safe operation of the train services as quickly as practicable; and(f)restore normal services.
